{"id":3350888,"url":"https://alion.io/job/volt-merchant-support-specialist-ftc","title":"Merchant Support Specialist (FTC)","company":{"id":51392,"name":"Volt","domain":"volt.io","url":"https://alion.io/company/volt-io","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland","Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T18:34:43Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-09T07:58:58Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Team: Merchant Operations\nLocation: Warsaw, Cracow (hybrid model)\nType of contract: Fixed-term contract for 12+ months, with the possibility of extension.\nAbout the role\nAs a Merchant Support Specialist, you will be responsible for supporting our customers on a daily basis, resolving their inquiries and educating them about our product, providing the best solutions for their needs. You will establish and maintain close relationships, being the first point of contact for Volt's customers. You will also cooperate with various internal teams, both technical and commercial, conveying customers' feedback on the product and actively participating in the product development process.\nWhat the role involves\nResponding promptly to inquiries and communicating with customers from all over Europe via a ticketing tool.\nMaintaining a professional and positive attitude toward customers at all times.\nBeing a Volt product expert to answer customers’ questions.\nManaging escalations and ensuring that our customers are provided with the best service.\nHandling customer complaints.\nKeeping records of customer interactions, transactions and complaints.\nProactively identifying improvement opportunities for our customers.\nWorking with other teams to achieve a professional customer experience.\nRequirements\nAbout you\nYou have at least 2 years of experience in a customer-facing role.\nYou possess experience working with customer service ticketing systems.\nYou possess excellent communication skills in written and spoken English (minimum C1) and Polish.\nYou possess knowledge of financial/payment area gained in your previous roles.\nYou are able to perform basic data analysis tasks.\nYou have lots of empathy and professional attitude with a problem-solving mindset.\nYou have excellent organisational and self-management skills with the attention to detail.\nYou are driven by proactivity, you take initiative and have curiosity to learn more about the industry, product, and customers.\nWhat happens next?\nSelected candidates will be invited for an initial interview with our People & Culture representative. The video meeting will take about 30-45 minutes.\nNext, you will meet with our Merchant Support Lead and Head of Merchant Operations. This conversation will take around 1 hour and will give us a chance to get to know your problem-solving skills and collaboration style.\nAs a final stage, you will meet our CEO for a Final Interview :) You can expect this meeting to last around 30 minutes.\nIf successful, you will be given a job offer proposal.\nPlease note that we are a regulated company operating in the financial services sector, therefore, we conduct background checks for all team members as the last part of our hiring process.\nBenefits\nWhat you can expect from us\nWe champion ‘extreme ownership’ - being not just the owner of your own tasks, but a key member of a team united by, and accountable for, common goals.\nDuring the week we mostly work remotely but for those who prefer to be in the office we arranged coworking spaces in Warsaw and Cracow (Loftmill).\nEvery month, we have a dedicated day to meet and enjoy working together at the Puro Hotels in Cracow, Warsaw, and Gdansk. There is always an opportunity to eat lunch together and grab some drinks after hours.\nWe care about Voltologists’ health, so you will be provided with a Multisport card and medical insurance by Saltus.\nWe offer paid holidays (pssst...we will give you one day off extra for your birthday).\nIn addition, once every two months on Friday we close down all comms at Volt - a digital detox. The whole business is officially ordered to take the day off!\nAt Volt, diversity and inclusion are integral to our culture.\nWe believe in hiring for cultural add, embracing difference and fostering a safe space where everyone can bring their authentic selves. Our mission is to transform the payments industry and this is only possible through the power of our diverse and talented team.\nJoin us in making real-time payments accessible for all.","description_format":"text","description_chars":4022,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-27T18:34:43Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.746,"p_room":1,"age_days":12,"expected_fill_days":40,"reasons":["conf:5","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/volt-merchant-support-specialist-ftc","json_url":"https://alion.io/job/volt-merchant-support-specialist-ftc.json","meta":{"generated_at":"2026-11-09T13:27:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17680,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51392},"rest":"https://alion.io/mcp/rest/get_company?id=51392"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvolt-merchant-support-specialist-ftc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvolt-merchant-support-specialist-ftc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvolt-merchant-support-specialist-ftc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/volt-merchant-support-specialist-ftc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvolt-merchant-support-specialist-ftc"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3350888}},{"tool":"search_jobs","arguments":{"company":"volt.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3350888},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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