{"id":3836669,"url":"https://alion.io/job/voltaback-customer-operations-manager","title":"Customer Operations Manager","company":{"id":3909184,"name":"Voltaback","domain":"voltaback.com","url":"https://alion.io/company/voltaback","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45000,"max":null,"currency":"EUR","period":"year","gross":null,"usd_annual":50521},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-11-05T19:33:09Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T05:06:53Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Rejoins VoltaBack, une startup innovante spécialisée dans la gestion de la recharge des véhicules électriques professionnels. En tant que Customer Operations Manager, tu seras responsable du support client, de la gestion des opérations liées au produit et de la construction d'un service client amélioré par l'IA. Tu travailleras en étroite collaboration avec les équipes Produit et Tech, et tu utiliseras les données pour prioriser et améliorer les processus.\nMissions\nGérer le support client sur Intercom, traiter les demandes des conducteurs et des entreprises clientes.\nPiloter les opérations produit, suivre les opérations liées aux véhicules et aux sites de recharge à domicile.\nConstruire un Customer Care augmenté par l'IA, identifier les demandes à simplifier, à automatiser ou à confier à l'IA.\nProfil recherché\nTu aimes le terrain et tu sais dépiler un gros volume de demandes, même en pic, sans perdre en qualité.\n\n2-3 ans d’expérience réussie en support ou en relation client, idéalement en startup ou dans un SaaS.\n\nTu maîtrises un outil de ticketing (Intercom idéalement, ou Zendesk, Freshdesk…) et tu aimes configurer et automatiser. Tu as un vrai attrait pour l’IA et l’automatisation, et tu as envie de les mettre au service de nos conducteurs.\n\nTu es autonome et rigoureux·se : tu traites une demande de bout en bout et tu sais prioriser un flux varié.\n\nTu es curieux·se des sujets techniques et à l'aise pour creuser le fonctionnement d'un produit.\n\nTu as le réflexe des chiffres : tu sais lire un pic de demandes et en tirer une action.\n\nTu fais preuve d'empathie et de pédagogie avec des interlocuteurs non techniques, y compris quand ils sont frustrés, tu sais vulgariser pour transmettre.\n\nTu es force de proposition et tu aimes faire évoluer les process.","description_format":"text","description_chars":1779,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","EV Charging"],"lifecycle":[{"event":"open","at":"2026-11-05T21:15:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:0","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":50521,"is_top_pay":false},"html_url":"https://alion.io/job/voltaback-customer-operations-manager","json_url":"https://alion.io/job/voltaback-customer-operations-manager.json","meta":{"generated_at":"2026-11-07T09:04:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6489,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3909184},"rest":"https://alion.io/mcp/rest/get_company?id=3909184"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvoltaback-customer-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvoltaback-customer-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvoltaback-customer-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/voltaback-customer-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvoltaback-customer-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3836669}},{"tool":"search_jobs","arguments":{"company":"voltaback.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3836669},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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