Technical Consultant

We are looking for a UKG Pro Workforce Management (WFM) Technical Consultant with strong hands-on experience in integrations, interfaces, reporting, APIs, and technical support.

The ideal candidate will be responsible for developing and maintaining technical solutions, troubleshooting integration issues, and ensuring reliable data exchange across workforce management systems.

Key Responsibilities :

- Develop, configure, maintain, and support technical solutions within UKG Pro WFM.

- Design, implement, and maintain inbound and outbound integrations and interfaces between UKG WFM and external applications.

- Develop and support integrations using APIs, web services, and other data exchange mechanisms.

- Configure, develop, and troubleshoot UKG WFM reports, data extracts, and reporting interfaces.

- Analyze integration failures, data discrepancies, and technical defects, driving timely resolution.

- Perform data validation, reconciliation, and troubleshooting to ensure accuracy and consistency across integrated systems.

- Collaborate with HR, Payroll, IT, and functional teams to gather requirements and translate them into technical solutions.

- Support System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, deployment, and production support.

- Monitor integration performance and resolve production issues within defined service-level agreements (SLAs).

- Prepare technical specifications, interface mapping documents, integration documentation, and test scenarios.

- Support enhancements, change requests, and continuous improvement initiatives for UKG WFM integrations and reporting.

- Ensure technical solutions comply with established data security, quality, and integration standards.

Required Skills & Experience :

- 3 - 8 years of experience in UKG Workforce Management, UKG Pro WFM, or related WFM technical consulting roles.

- Strong hands-on experience with UKG Pro WFM integrations and interfaces.

- Experience developing and supporting UKG WFM reports, extracts, and data interfaces.

- Knowledge of APIs, web services, and enterprise application integration.

- Experience in data validation, reconciliation, technical troubleshooting, and production support.

- Good understanding of workforce management data and related HR and Payroll business processes.

- Experience with integration testing, deployment, and post-implementation support.

- Ability to analyze technical issues, identify root causes, and coordinate with cross-functional teams for resolution.

- Strong problem-solving, documentation, and communication skills.

Skills

Workforce Management, WFM, Technical Consultant, Application Integration, Production Support