{"id":2354905,"url":"https://alion.io/job/volton-back-office-representative-2","title":"Back Office Representative","company":{"id":6819,"name":"Volton","domain":"volton.com","url":"https://alion.io/company/volton","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-12T14:35:20Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T23:02:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Volton Hellenic Energy SA - powering Greece with Electricity, Natural Gas, and Telecommunications through Orizon.\nWe provide reliable solutions and build trusted relationships with our customers.\nThrough innovative services, we meet today’s energy demands while preparing for the challenges of tomorrow.\nAs Greece’s first multi-service provider, we seamlessly combine energy and telecoms, creating a unique ecosystem of value and convenience to our customers.\nRecognized for a 3rd consecutive year as a Great Place to Work, we are proud of our people and our culture of excellence.\nWe are not just keeping up with the future - we are leading the way, setting the standard, and shaping what comes next.\nJoin Us!\nAs part of its development, Volton strengthens its human resources in Athens and seeks a Back Office Representative.\nThe role is part of the Contact Center Back Office team and is responsible for managing and resolving complex customer requests that cannot be addressed during first contact.\nThe Back Office Representative takes ownership of customer cases, ensuring their timely and high-quality resolution in line with defined SLAs, contributing to the overall customer experience.\nThe role reports to the Contact Center Back Office Team Leader.\nResponsibilities\nManage and take full ownership of complex customer cases escalated from the Front Office, ensuring timely resolution and SLA adherence \nCommunicate with customers (inbound & outbound) to provide updates, clarifications, and confirm resolution, including cases related to activations, billing issues, and pending requests \nHandle specialized requests (e.g., contract withdrawals/terminations, service changes, refunds, and commercial exceptions) in line with company policies \nCollaborate with cross-functional teams (Billing, IT, Provisioning, Collections) to resolve issues and accelerate case resolution \nEnsure high-quality case handling, accurate CRM documentation, and compliance with internal procedures and regulatory requirements \nIdentify recurring issues and contribute to process improvements and more efficient case management \nRequirements\n1-3 years in Customer Service, Contact Center, or Back Office Operations\nExperience in handling complex requests\nPrevious experience in energy or telecommunication sectors is a plus\nWorking Hours\nThe Back Office Contact Center operates Monday to Friday on extended hours from 08:00 to 22:00, supporting the Group’s services. Employees work on a five-day schedule with rotating shifts, in line with business needs\nBenefits\nIndefinite Contract\nAttractive salary and bonus scheme \nFlexible hybrid working model\nGroup health and medical insurance package\nAccess to Volton products exclusively designed for our people\nContinuous training and professional development\nCareer path opportunities within the company\nModern offices with break out rooms and a restaurant-coffee shop\nIn accordance with the EU Pay Transparency Directive (EU) 2023/970, compensation details for this position will be communicated to candidates by our consulting team at an appropriate stage of the interview process.\nDon’t miss the chance to join a Great Place to Work-Certified company that fosters a positive work environment and is proudly recognized as a Best Workplace for Women 2025. Embracing an employee-first culture, we put people at the heart of everything we do; an approach honored with a Silver Award for Employee-Centric Culture and a Silver Award for Best Onboarding Initiatives.\nAll applications will be treated with confidentiality. If your CV meets the requirements of the job, we will contact you by phone to schedule an appointment. 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