Customer Growth & Lifecycle Manager
Volton Hellenic Energy SA - powering Greece with Electricity, Natural Gas, and Telecommunications through Orizon.
We provide reliable solutions and build trusted relationships with our customers.
Through innovative services, we meet today’s energy demands while preparing for the challenges of tomorrow.
As Greece’s first multi-service provider, we seamlessly combine energy and telecoms, creating a unique ecosystem of value and convenience to our customers.
Recognized for a 3rd consecutive year as a Great Place to Work, we are proud of our people and our culture of excellence.
We are not just keeping up with the future - we are leading the way, setting the standard, and shaping what comes next.
As part of its development Volton strengthens its human resources in Athens and seeks a Customer Growth & Lifecycle Manager.
As a Customer Growth & Lifecycle Manager, you will be part of the CEX & Sales Product Marketing team and report directly to the Chief Business Officer - Energy Unit. You will play a key role in shaping the end-to-end customer experience, driving customer growth, and leading lifecycle initiatives that enhance engagement, retention, and business performance.
Responsibilities
- Own the end-to-end Customer Experience roadmap across acquisition, onboarding, billing, retention, and digital channels.
- Translate Voice of Customer (VOC) and channel feedback into improvements in collaboration with Sales, Digital, Product, CVM, and Operations.
- Ensure a consistent customer experience across stores, partners, D2D, call center, and app/web channels.
- Convert market insights and customer lifecycle needs into new physical and digital customer journeys.
- Ensure product-market fit and commercial consistency across Sales and Digital.
Requirements
- 5-8 years of experience in Customer Experience, Service Design, Commercial Process Design, Commercial or Retail Operations, or Digital Transformation.
- Proven experience in customer journey redesign within the Energy, Telecommunications, or Retail sectors.
- Strong understanding of CX KPIs, including NPS, CSAT, churn, complaints, handling time, and digital adoption.
Leadership Competencies
- Cross-functional leadership across Product, Sales, Digital, QA, and Compliance.
- Customer-first mindset with a data-driven and commercially accountable approach.
- Ability to translate strategy into pilots, training initiatives, and scalable operational processes.
Benefits
- Competitive salary package aligned with your experience and expectations.
- Hybrid working model offering flexibility and work life balance.
- Private health insurance and a range of corporate benefits & perks (half-day work on birthday, early Fridays in Summer and a variety of team-building activities).
- Continuous learning culture with ongoing training and development opportunities.
- A dynamic, human-centric and high-performance work environment.
- Modern office spaces designed to enhance productivity and comfort.
Don’t miss the chance to join a Great Place to Work-Certified company that fosters a positive work environment and is proudly recognized as a Best Workplace for Women 2025. Embracing an employee-first culture, we put people at the heart of everything we do; an approach honored with a Silver Award for Employee-Centric Culture and a Silver Award for Best Onboarding Initiatives.
All applications will be treated with confidentiality. If your CV meets the requirements of the job, we will contact you by phone to schedule an appointment. Information about the company on our site volton.gr