{"id":2197761,"url":"https://alion.io/job/voltus-customer-success-associate-2","title":"Customer Success Associate","company":{"id":14752,"name":"Voltus","domain":"voltus.co","url":"https://alion.io/company/voltus","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":74000,"currency":"USD","period":"year","gross":null,"usd_annual":74000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-09T17:21:44Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-17T12:59:32Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Voltus represents the potential of us to better manage energy through simple, cost and risk-free demand response programs. Our commercial and industrial customers earn cash by letting us maximize the value of their operational flexibility in energy markets. We hire people who are bright, gritty, and good, who care about a cleaner energy future, and who want to work in a fast-paced, entrepreneurial environment.\nThe Role\nAs a Customer Success Associate, you get new customer sites into the energy market and ready to perform so they start earning. You own the project management of onboarding from signed contract to a live site, which means keeping data collection, registrations, hardware installation, and testing moving across Sales, Field Engineering, Market Operations, and Dispatch Operations. Our goal is to get sites live in under 100 days. You are the main point of contact for the customer along the way, and you set expectations early about what participating in the program will actually ask of their site team.\nOnboarding is where you start, not where you stop. You stay on as part of the account team for as long as the customer is with us, supporting dispatch events, registrations, and seasonal updates. Sales Directors own the commercial relationship and renewals, and this role has no quota. You’ll be assigned to a regional sales team of about four Sales Directors and may support more than one market.\nWhat You'll Do\nRun onboarding projects end to end and keep every site’s status current and visible\n\nWork day to day with site contacts, operations leads, and energy champions on curtailment plans, documentation, and installation\n\nHand off cleanly to and from Sales, Field Engineering, Market Ops, and Dispatch Ops so nothing stalls between teams\n\nSupport customers through dispatch events and follow up when a site underperforms\n\nSpot the sticking points in onboarding and fix them, whether that’s a better handoff, a clearer template, or a tighter way of tracking\n\nWhat makes someone great at this\n2+ years in a customer-facing role like customer success, onboarding or implementation, account management, or project management\n\nA track record of owning projects with many moving parts and many stakeholders, and keeping them organized and current\n\nComfort being the face of the company to customers, including setting expectations that aren’t always what they hoped to hear\n\nPersistence and diplomacy when you need people on other teams to move without having authority over them\n\nA habit of improving the process instead of just working inside it\n\nReal excitement about this role as it is, not as a stepping stone, and a genuine interest in the energy transition\n\nExperience in Salesforce or a similar CRM, plus Google Workspace and Excel","description_format":"text","description_chars":2766,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Smart Grid","Energy Management"],"lifecycle":[{"event":"open","at":"2026-10-09T20:08:55Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 7","filings_12m":7,"filings_prev_12m":6,"green_card_filings_12m":0,"median_offered_wage_usd":142500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":67,"reasons":["conf:2","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":74000,"is_top_pay":true},"html_url":"https://alion.io/job/voltus-customer-success-associate-2","json_url":"https://alion.io/job/voltus-customer-success-associate-2.json","meta":{"generated_at":"2026-10-17T15:23:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20789,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14752},"rest":"https://alion.io/mcp/rest/get_company?id=14752"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvoltus-customer-success-associate-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvoltus-customer-success-associate-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvoltus-customer-success-associate-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/voltus-customer-success-associate-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvoltus-customer-success-associate-2"}]}