{"id":3297385,"url":"https://alion.io/job/volue-customer-support-consultant-distribution","title":"Customer Support Consultant - Distribution","company":{"id":1382,"name":"Volue","domain":"volue.com","url":"https://alion.io/company/volue","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Trondheim, Norway"],"countries":["NO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":67000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T11:58:55Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T08:18:47Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Our mission is to provide innovative services critical to society, unlocking a cleaner, better and more profitable future. Working towards this goal, Volue has become a leading technology supplier and enabler of the green transition, helping energy companies simplify and optimize everyday operations.\nWe are now looking for Customer Support Consultantwho can help us to continuously improve Volue’s ability to provide value to customers in line with the Volue mission.\nAs a Customer Support Consultant, you will be part of our Nordic Distribution Support team, primarily working with support for Elsmart. You will help our customers solve both technical and functional issues and provide advice and guidance on how to use our solutions.\nAn important part of the role is taking ownership of customer cases from the moment they are received until they are resolved or handed over to the appropriate team. You will work systematically to log, prioritize, investigate and follow up cases, while ensuring clear and helpful communication with the customer throughout the process.\nOur ambition is to resolve as much as possible within Support. This means being curious, enjoying troubleshooting and investigation, and being willing to dig a little deeper into an issue before involving other teams when needed.\nWhat you will be doing to make a difference:\nReceive, log and prioritize customer requests and incidents\n\nInvestigate and troubleshoot technical and functional issues\n\nFollow up with customers throughout the lifecycle of a case and ensure clear and proactive communication\n\nCoordinate cases that require involvement from other teams or areas of expertise\n\nWork closely with Managed Services, Consultants, Developers and Product\n\nContribute to identifying underlying causes of recurring incidents\n\nFollow established processes for prioritization, escalation and Major Incident handling\n\nContribute to knowledge sharing and continuous improvement of how we work within Support\n\nWhen relevant, contribute to customer training and other activities related to our solutions\n\nWhat you need to succeed:\nWe are looking for someone who enjoys working at the intersection of technology, problem solving and customer dialogue. Previous experience with Elsmart is not necessarily required. What matters most is that you are curious, structured and motivated to learn, and that you enjoy understanding both the technology and how our solutions are used by our customers. This role is particularly well suited to someone who is early in their career and wants to develop further within technical support, problem solving and customer dialogue.\nYou may recognize yourself in several of the following:\nYou have relevant education within IT, technology, energy or electrical engineering, preferably combined with 1-3 years of relevant professional experience. We also welcome applications from recent graduates with a relevant background and a strong motivation to learn. Relevant professional experience can compensate for formal education.\n\nYou enjoy troubleshooting and finding solutions to problems that do not necessarily have an obvious answer.\n\nYou are structured and able to prioritize when several cases require attention at the same time.\n\nYou communicate clearly, both verbally and in writing, and can make technical topics understandable to customers.\n\nYou enjoy customer interaction and take ownership of cases through to a resolution or a clear next step.\n\nYou are curious about technology and motivated to continuously develop your own knowledge.\n\nYou enjoy collaborating with others and sharing knowledge within the team.\n\nYou take initiative and responsibility while also recognizing when it is appropriate to involve others.\n\nKnowledge of system configuration, integrations and data flows is an advantage, but not a requirement.\n\nYou communicate well in Norwegian or another Scandinavian language, as well as English. If you also speak German, we consider this a clear advantage.\n\nReasons to join Volue team and what we offer:\nLarge degree of influence in shaping & developing the role further\n\nGreat colleagues in one of Europe’s most exciting green tech companies with innovative and international work environment\n\nFlexible working hours & competitive compensation package\n\nWe are looking to hire for Volue office in Trondheim or Arendal.\nIn Volue, we cherish each employee’s competence, ideas and personality. Let your skills and talent be a part of our team - and let us leave our mark on the world together!\nCompany Culture\nIn Volue, we believe that in order to be a successful company, we need to bring everyone to the table.\nWe look at diversity as a competitive advantage. A diverse workforce enables better decision-making and creates more value. By inclusion, we refer to the sense of belonging and being part of a community at work. We want the people of Volue to feel welcome, valued and not least encouraged to bring their whole, unique selves to work.\nVolue is about people. From staff to client, people are at the center of all our operations, and we always strive for a flat structure where everyone feels included, appreciated and recognized for their individual efforts. Or as we call it \"ONE Volue\". We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background or religious beliefs.","description_format":"text","description_chars":5414,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Norwegian","level":"All levels","optional":false},{"language":"German","level":"All levels","optional":true}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Smart Grid","Energy Management"],"lifecycle":[{"event":"open","at":"2026-10-26T22:15:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":38,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/volue-customer-support-consultant-distribution","json_url":"https://alion.io/job/volue-customer-support-consultant-distribution.json","meta":{"generated_at":"2026-10-31T10:11:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15519,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1382},"rest":"https://alion.io/mcp/rest/get_company?id=1382"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvolue-customer-support-consultant-distribution"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvolue-customer-support-consultant-distribution"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvolue-customer-support-consultant-distribution"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/volue-customer-support-consultant-distribution\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvolue-customer-support-consultant-distribution"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3297385}},{"tool":"search_jobs","arguments":{"company":"volue.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3297385},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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