{"id":3534840,"url":"https://alion.io/job/volvo-group-application-support-it-senior","title":"Application Support IT Senior","company":{"id":21055,"name":"Volvo Group","domain":"volvogroup.com","url":"https://alion.io/company/volvo-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":21,"ghost_share":0,"stale_share":0.143,"repost_share":0.048,"time_to_fill_p50_days":18,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":75000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"Kanban","optional":true},{"name":"Scrum","optional":true},{"name":"ServiceNow","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-30T17:13:29Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T03:16:28Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.\nOur Commitment\nAt Volvo do Brasil, we believe that diverse perspectives, experiences, and talents strengthen our ability to develop solutions that create prosperity for society. We are committed to fostering an inclusive workplace grounded in equal opportunities, and we encourage people with disabilities (PwDs) to apply for all our job opportunities.\nWho we are\nDigital Support Center (DSC) is the Volvo Group DTO Organization that supports digital products running for every Group brand, we are based in Curitiba covering the Latin American region, including Brazil, Argentina, Chile,Colombia, Peru, and also few Brands in the USA.\nYour Mission\nResolve and restore\nBe the first point of contact for the user network across Latin America, handling incidents and service requests through the customer portal, phone and other support channels.\nDiagnose and resolve issues in digital products by using structured troubleshooting, logs, data checks and knowledge articles, aiming to solve at first contact whenever possible.\nEscalate to product teams with complete, clear information when needed, and follow the case end to end until the confirmed resolution.\nHandle what matters most\nTake part in major incidents: detect impact early, communicate with affected markets and work alongside cross-functional and global teams to restore service.\nEnsure smooth handover of open cases between shifts and other teams.\nAvailability of working whithin flexible work time shifts\nConnect users and product teams\nAct as the voice of the user toward application and product teams, sharing trends, pain points and improvement ideas grounded in real support data.\nTake part in testing and deployment of new features and releases (for example, user acceptance tests and post-release checks) so that changes work for internal/external users in each market.\nContinuous Improvement\nIdentify recurring incidents and contribute to problem management and root-cause analysis.\nPropose and implement process improvements and automations through Kaizen and Agile ways of working.\nCreate and maintain knowledge base articles and user guides that enable faster resolution and internal/external user self-service.\nWho are you?\nEducation: Bachelor’s degree in Information Technology or a related field. Candidates from other fields with proven experience in user or customer support are welcome.\nExperience: Skilled in IT application support, technical support or a customer-facing role minimum over 5 years.\nLanguages: Fluent Portuguese, Spanish and English (written and spoken).\nCommunication: Clear, empathetic written and spoken communication, especially business oriented with non-technical users.\nCustomer focus: You understand the internal/external user end-to-end journey and treat every ticket as a customer who needs to get back to business.\nTroubleshooting mindset: Structured analytical and problem-solving skills, with curiosity to find the root cause rather than just the workaround.\nTechnical curiosity: Interest in how products, integrations and data work together (e.g., web applications, APIs, databases, mainframes, etc.).\nOwnership: You take responsibility for outcomes.\nResilience: You keep calm under pressure and adapt well to changing priorities and ambiguity.\nTeam spirit: You share knowledge, support colleagues' development, learn from others, and help build an inspiring environment where the team succeeds together.\nNice to have\nExperience with ServiceNow, and/or Azure DevOps.\nBasic SQL or scripting for data checks and simple automation.\nExperience with Agile frameworks (Scrum, Kanban, Stable Teams) or Lean / Kaizen practices.\nKnowledge of digital commercial processes, parts management and/or basic logistics in the automotive or heavy-vehicle industry.\nFamiliarity with the business and cultural context of Latin American markets such as Argentina, Chile, Colombia and Peru.\nInterest in AI, Automation and Modernization.\nWhat Volvo Group Offers:\nHealth and Well-being for You and Your Family:\nMedical and dental insurance plans;\nOn-site medical clinic;\nPharmacy assistance program;\nReimbursement for corrective lenses (ophthalmology);\nSick leave assistance;\nChildcare allowance;\nSpecial education allowance;\nExtended maternity and paternity leave.\nMeals:\nMeal and food vouchers and on-site meals (depending on work location).\nTransportation:\nCompany-provided shuttle transportation.\nFinancial Security:\nProfit Sharing Program (PLR);\nPrivate pension plan - Vikingprev;\nLife insurance.\nConvenience and Quality of Life:\nVolvo Association Club;\nAccess to a wellness app with partner gyms and fitness studios.\n* * Benefits are granted in accordance with legal eligibility requirements and internal company policies.\nWe value your data privacy and therefore do not accept applications via mail.\nWho we are and what we believe in\nWe are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.\nApplying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.\nVolvo Group Digital Technology & Operations (DTO) is a new division. The organizational set up is structured around domains, digital products with functions for digital excellence to deliver outstanding customer experience.\nJoining the new DTO division means being part of a fast-moving digital product-oriented organization where teams truly own what they build from idea to delivery. In DTO, we work in agile, cross-functional teams, mastering the latest technology, and creating outstanding digital experiences that make a real difference for our colleagues and Volvo Group customers around the world. We put people first and build our culture on trust, passion, customer success, change, and performance. If you want to grow, collaborate across functions and entities, and help shape the future of digital products within Volvo Group, DTO is a great place to be.\nIn some countries and for specific positions within Volvo Group Digital Technology & Operations, background checks may be required, in accordance with local laws & regulations. 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