{"id":3928784,"url":"https://alion.io/job/vomela-customer-experience-advisor","title":"Customer Experience Advisor","company":{"id":2571195,"name":"Vomela","domain":"vomela.com","url":"https://alion.io/company/vomela","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jersey City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-11-08T19:09:26Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"At Vomela our greatest asset is our people. As a full-service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. And while you're focused on creating big things for global and local brands, we will help you build a career you can be passionate about.\nApply now to find your place at Vomela.\nLocation: Onsite role in Jersey City, NJ\nPay Range: $70,000 - 85,000 USD/annually\nJob Summary\nThe Customer Experience (CX) Advisor serves as a strategic advisor for assigned retail clients. The ideal candidate brings 3-5 years of prior experience in digital print, event graphics, or retail print, with a strong understanding of print production workflows, materials, finishing, installation and/or fulfillment, and client service. This role is responsible for evaluating customer requirements, determining campaign execution strategies, recommending production and distribution solutions, and exercising independent judgment to balance customer objectives, operational capabilities, cost considerations, and company business goals. The position works across Sales, Prepress, Production, Purchasing, Logistics, and Finance to drive operational performance, customer retention, and profitable growth.\nWhat You'll Do...\nStrategic Account Management\nApply prior digital print, event graphics, or retail print experience to evaluate customer requirements and recommend solutions regarding production methods, substrates and finishing, distribution strategies, inventory management, and campaign execution.\nDevelop service strategies that support customer objectives and company profitability.\nIdentify opportunities for account growth, process improvements, and enhanced customer experiences.\nCampaign Planning and Operational Decision Making\nExercise independent judgment in determining production approaches, scheduling priorities, fulfillment methods, and implementation strategies.\nAnalyze project requirements and select appropriate solutions based on cost, timing, quality, and operational impact.\nDetermine project execution priorities and coordinate resources to achieve customer and business objectives.\nEvaluate alternative production and mailing strategies and recommend the most effective solution.\nFinancial and Business Analysis\nReview project costs, postage expenses, production alternatives, and fulfillment options.\nRecommend cost-effective operational solutions that improve profitability and service performance.\nMonitor account performance and identify opportunities to improve operational efficiency and financial results.\nApprove service recovery actions and project-related expenditures within established authority limits.\nCross-Functional Leadership\nLead coordination among Sales, Prepress, Production, Logistics, Purchasing, and other departments.\nAssess operational risks and determine corrective actions necessary to minimize customer disruption.\nResolve complex customer and operational issues by evaluating alternatives and selecting appropriate solutions.\nInfluence production priorities and resource allocation decisions for assigned accounts.\nCustomer Experience and Continuous Improvement\nAct as a trusted consultant regarding print production, direct mail, campaign execution, and distribution strategies.\nLead root-cause analysis and improvement initiatives to enhance customer satisfaction and operational performance.\nAnalyze service metrics and recommend workflow improvements.\nImplement process improvements that increase efficiency, reduce rework, and improve customer outcomes.\nReporting and Business Systems\nUtilize ERP and web-to-print platforms to manage account performance.\nAnalyze operational and customer performance metrics.\nPrepare recommendations for management regarding service improvements and account opportunities.\nRequirements\nBachelor's degree preferred.\n3-5 years of experience in print, direct mail, manufacturing, marketing services, logistics, account management, or related fields. Candidates should demonstrate practical knowledge of production processes, materials, finishing, installation and/or fulfillment, and experience in marketing services, account management, or related client-facing functions in a fast-paced environment.\nStrong analytical, business, financial, and problem-solving skills.\nDemonstrated ability to exercise independent judgment and make business recommendations.\nAbility to influence cross-functional teams and manage competing priorities.\nBenefits\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off\nShort Term & Long-Term Disability\nTraining & Development\nWellness Resources","description_format":"text","description_chars":4760,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Graphic Design"],"lifecycle":[{"event":"open","at":"2026-11-07T22:41:23Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.49,"p_room":0.45,"age_days":48,"expected_fill_days":25,"reasons":["conf:2","win:tail"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":true},"html_url":"https://alion.io/job/vomela-customer-experience-advisor","json_url":"https://alion.io/job/vomela-customer-experience-advisor.json","meta":{"generated_at":"2026-11-08T22:27:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46922,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2571195},"rest":"https://alion.io/mcp/rest/get_company?id=2571195"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvomela-customer-experience-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvomela-customer-experience-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvomela-customer-experience-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vomela-customer-experience-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvomela-customer-experience-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3928784}},{"tool":"search_jobs","arguments":{"company":"vomela.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3928784},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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