# Technical Routing Analyst

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Communications APIs: Vonage is a global cloud communications leader in the $100B+ CPaaS market. Customers including Airbnb, Snapchat, and thousands of enterprises depend on our APIs and SDKs to deliver SMS, voice, and messaging at scale. The Technical Routing & Quality team sits at the heart of this - owning the configuration and performance of every message and call that traverses the Vonage network. Why This Role Matters Every OTP SMS, enterprise marketing message, and API-triggered communication travels through routing groups owned and maintained by this team. As a Technical Routing Analyst, you will own the day-to-day quality and cost performance of global SMS and voice routing, ensuring traffic is delivered reliably, efficiently, and at the best possible margin. What You Will Do Monitor and respond to quality alerts (SMSCR, DLR Success Ratio, Rejected/Undelivered, Queue, Bind-down) via Zendesk and Tableau, following established investigation processes Provide 24x5 follow-the-sun routing assurance coverage in rotation with regional peers Perform proactive quality assurance across SMS and voic

- **Id**: 3884904
- **Url**: <https://alion.io/job/vonage-technical-routing-analyst-2>
- **Role**: Analytics
- **Role family**: Analytics
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Mexico
- **Countries**: MX
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T16:44:54Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-08T12:08:00Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 4579
- **Description truncated**: no
- **Benefits**: Health insurance, Life insurance
- **Relocation offered**: no
- **Industries**: Video Conferencing & Webinars, Unified Communications, Developer Tools

## Company

- **Id**: 58890
- **Name**: Vonage
- **Domain**: vonage.com
- **Url**: <https://alion.io/company/vonage>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

### Truth index

- **Grade**: A
- **Score**: 85
- **Open postings**: 11
- **Ghost share**: 0
- **Stale share**: 0.545
- **Repost share**: 0.091
- **Time to fill p50 days**: 53
- **Computed at**: 2026-11-08T05:47:12Z

## Technologies

- **AWS** — Optional: no
- **NER** — Optional: yes
- **Speech Recognition** — Optional: yes
- **WhatsApp** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **Mexico** — Iso: MX; Kind: country

## Lifecycle

- Event: open; At: 2026-11-06T19:17:41Z

## Liveness

- **Score**: 70
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.695
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 53
- **Reasons**: conf:1, stale_co, urgency, velocity, win:early
- **Computed at**: 2026-11-08T05:47:12Z

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.