{"id":2464873,"url":"https://alion.io/job/vontas-customer-engineer-boston-metro","title":"Customer Engineer - Boston Metro","company":{"id":4417303,"name":"Vontas","domain":"vontas.com","url":"https://alion.io/company/vontas","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":111000,"max_usd":220000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":959},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Oracle","optional":false},{"name":"PowerShell","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-22T07:46:50Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Job Summary:\nA Customer Engineer is the primary technical consultant for one or more customers. They provide technical assistance, including troubleshooting and developing upon the CAD/AVL systems clients currently in use. They must keep up to date on the latest technological developments in order to better advise transit agencies on the most effective way to utilize the software and its associated hardware.The equipment and software which a Customer Engineer works with is oftentimes complex and highly specialized. The Customer Engineer will act as a front-line consultant for major issues, as well as coordinating with the other internal teams to support the customer on the implementation of new products. Upgrading and patching software is another function of this position.\nThe work of a Customer Engineer is customer-facing, they must be professional and have strong communication skills. Understanding of the client’s needs as a Transit Agency is a must. A successful Customer Engineer will seek to gain a deep understanding of the processes in place at their assigned client sites, and use this knowledge to adapt, configure, and implement the Vontas solutions to produce the best possible product for their customers.\nJob Description:\nDuties/Responsibilities:\nSupports the external customer(s) as well as Vontas staff with problem tracking, resolution, and escalation\nCoordinate and conduct in person and remote (Zoom, Teams) customer meetings and training as needed.\nKeep customer informed of problem status and resolution\nReview all current outstanding cases with customers on a weekly or bi-weekly basis.\nSupport onsite vehicle support of onboard hardware and software solutions\nManage and maintain all aspects of the maintenance agreements with assigned clients\nCreate development reports, FAQs and knowledge base articles\nCoordinate and install standard upgrades and patches as necessary\nLead workflow process and software configuration sessions with customers\nDeliver training to customers as needed\nPrioritize and balance competing issues based on urgency (internal and external) and length of time outstanding\nAvailable for remote support after hours in an on-call rotation (compensated)\nConduct property assessments to determine the health of the overall CAD/AVL system as well as feature usage by the users. Document customer processes and consult on improvements for better adoption of the current system.\nRequired Skills/Abilities:\nExcellent written and verbal communication skills. Must produce job related documentation in the form of reports. Skilled at tailoring communication style to suite audience, ensuring understanding and fostering positive relationships. This position is very visible to the customer and must maintain a high level of professionalism.\nTravel up to 50% of the time (including domestic and international), for customer site visits, training and meetings.\nTravel to Vontas Head Office, as needed.\nStrong consulting and troubleshooting skills\nProficiency with networking concepts and computer hardware.\nAbility to self-learn and seek out knowledge on new systems, including other 3rd party systems that may be in place at a customer site. \nAbility to adapt to new technologies and stay current with developments in software and hardware. \nProficient in Microsoft Office Suite and related software(s).\nPositive attitude.\nMust be able to multi-task.\nEducation and Experience:\nBachelor’s degree in a technical discipline or equivalent experience with proven training in network administration and/or computer programming. Minimum 5 years of related experience. \nSQL Server and/or ORACLE database experience is preferred.\nKnowledge of advanced MS WindowsServer and application experience including remote desktop, command prompt and PowerShell.\nKnowledge of the Public Transportation Industry, specifically with CAD/AVL, preferred but not required.\nPhysical Requirements:\nProlonged periods sitting at a desk and working on a computer/laptop. \nAbility to work in areas of confined and/or high elevation. \nAbility to travel (including domestic and international), sometimes for extended periods, which may involve sitting during transit and walking at various locations. This role requires travel up to 50% of the time. \nMust be able to life up to 25 pounds at a time. \nMust be able to handle high utilization of hand and wrist dexterity. \nDisclaimers:\nAll job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. \nThis job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.\nVontas remains and actively participates as an Equal Opportunity Employer/Affirmative Action Employer.\nWorker Type:\nRegular Number of Openings Available:\n0We thank all applicants for their interest; however, only those who qualify for an interview will be contacted. *Professional recruiting agents or consultants need not call.","description_format":"text","description_chars":5359,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T18:17:49Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.775,"p_room":0.9,"age_days":18,"expected_fill_days":27,"reasons":["conf:22","win:mid"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/vontas-customer-engineer-boston-metro","json_url":"https://alion.io/job/vontas-customer-engineer-boston-metro.json","meta":{"generated_at":"2026-10-23T18:37:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28410,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417303},"rest":"https://alion.io/mcp/rest/get_company?id=4417303"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvontas-customer-engineer-boston-metro"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvontas-customer-engineer-boston-metro"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvontas-customer-engineer-boston-metro"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vontas-customer-engineer-boston-metro\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvontas-customer-engineer-boston-metro"}]}