{"id":461720,"url":"https://alion.io/job/vooma-customer-success-manager-2","title":"Customer Success Manager","company":{"id":177784,"name":"Vooma","domain":"vooma.com","url":"https://alion.io/company/vooma-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"D","score":45,"open_postings":11,"ghost_share":0.909,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-11-24T18:28:00Z","employer_posted_date":"2024-11-24","last_verified_at":"2026-10-12T21:27:20Z","board_verified":true,"closed_at":null,"days_open":687,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":686},"description":"About Vooma\nEnterprise software is undergoing a fundamental transformation. The world is shifting from systems of record to systems of automation: AI co-workers that work alongside logistics teams to help them win and move more freight.\nVooma's mission is to give the people who keep America's economy moving the best tools to win and execute freight. We are building the AI orchestration platform for the logistics industry, from quote to cash, automating repetitive work so teams can focus on service, speed, and scale. Vooma is growing fast with a lean team, supporting some of the most prominent industry players, including Echo, MoLo, Project44, Evans, Sunset Transportation, and more.\nVooma is backed by Index Ventures, Craft Ventures, Y Combinator, and executives and founders from across the logistics industry.\nAbout the role\nThis is a rare opportunity to join an experienced, high-performing team at an inflection point, early enough to have an outsized impact and learn firsthand how an innovative, AI-native company operates.\nAs Customer Success Manager, you'll own the relationship with a growing portfolio of customers, ensuring they fully adopt Vooma's platform, realize measurable value, and grow with us over time. You'll be the conductor that coordinates between customers and the Vooma team to get problems solved and ensure every customer has an exceptional experience. The best candidates get deep in the details alongside their customers, doing whatever it takes to drive success, and are excited about operating at the forefront of AI and constantly adapting to new ways of working.\nResponsibilities\nOwn a portfolio of accounts as the primary point of contact, driving adoption, engagement, and expansion\n\nWork closely with customers to refine AI configurations and approaches which fit with their workflows\n\nConduct regular business reviews, translating data into actionable insights and recommendations\n\nPartner with Engineering and Product to advocate for customer needs and influence the roadmap\n\nLead rollout and communication of new products and features, playing a central role in driving adoption\n\nFacilitate account expansion and further strategic rollout with customers\n\nMust haves\n2+ years of experience in customer success, account management, or a customer-facing role\n\nWhatever it takes mentality and low ego; you get into the details with customers without hesitation\n\nStrong communication and interpersonal skills, with the ability to build trust across levels of an organization\n\nOrganized and proactive, with the ability to manage multiple accounts simultaneously\n\nExcitement about AI and a hunger to constantly adapt to new workflows\n\nNice to haves\nExperience in logistics, supply chain, or enterprise SaaS\n\nExperience serving enterprise customers / clients\n\nFamiliarity with AI or automation products\n\nStartup experience\n\nCompensation\nThe opportunity to join a formidable team early enough to have an outsized impact and learn how an innovative business operates holistically\n\nCompetitive compensation and meaningful equity upside\n\nMedical, dental, vision coverage\n\nThis role is based in person in San Francisco, CA, with approximately 10-20% 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