{"id":3072276,"url":"https://alion.io/job/vornado-air-consumer-services-advocate","title":"Consumer Services Advocate","company":{"id":2172100,"name":"Vornado Air","domain":"vornado.com","url":"https://alion.io/company/vornado","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Wichita, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T09:46:06Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-03T19:18:38Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Consumer Services Advocate\nThe Consumer Services Advocate provides excellent customer support by phone, email, and chat to Vornado Consumers. You will assist consumers with new orders, advises of orders in process, provides information on new products, sends product literature upon request, takes consumers through our warranty process, and processes returns of products. The Consumer Service Advocate will promptly and resolve any consumer issues, respond to any questions, or refer them to the team members. It is also expected that you will complete related records, reports, documentation, and miscellaneous clerical tasks.\nYou Will:\nReceive warranty claims for existing consumers by phone, chat, mail, and email.\nProcess the warranty claims through claim and order entry systems.\nReceive orders for all consumers by phone, chat, mail, and email. Process orders through order entry systems.\nVerify pricing, discounts, billing/shipping addresses, and credit status and inform consumers of any issues or back orders and anticipated availability of items on backorder.\nMaintain files and updates addresses observing procedures within the determined systems.\nResolve issues with orders, including contacting parcel carriers (Fed Ex, UPS, USPS) to resolve shipping issues on the consumer’s behalf.\nProcess returns for consumers. Determine the nature of return and assess whether the product is returnable.\nCorrects and re-ships any incorrect orders\nProcess related to consumer paperwork and credits\nSend returned product to the Rework department for the appropriate check.\nInform consumers of any credit holds\nConduct consumer surveys\nResolve requests, and issues promptly.\nKeep consumers informed of Company policies, procedures, and the status of orders and accounts.\nWork well with other departments such as finance, shipping, pick and pack, and quality assurance to accomplish our goals.\nPolitely convey information while maintaining our professional reputation and providing consumer service.\nYou Have:\nHigh School Diploma or equivalent.\nConsumer Service/Data Entry experience preferred.\nAbility to multi-task, solve problems and work within deadlines while communicating verbally with consumers and team members and in written applications.\nExcellent phone and email etiquette\nTeam player with a willingness to assist others.\nMaintain an organized station and be attentive to detail on multiple fronts.\nProficiency in ERP systems and Microsoft Office Suite.\nBi-lingual Spanish is preferred but not required.\nAuthorization to work in the United States on a full-time basis is required; employer sponsorship for employment-based visa status is not available for this position.\nThis is not a remote position.\nOur Benefits:\nMedical and Dental insurance offered with a generous company premium split.\nEmployee-paid vision insurance.\nEmployee paid Flexible Spending and Dependent Care\n401K and Roth options with 4% dollar for dollar match and short vesting schedule.\nCompany paid life insurance, AD&D, short- and long-term disability.\n11 paid holidays.\nPTO and Vacation accrual with short years of service increase schedule.\nEmployee Assistance Program offering mental health, wellness, and other services.\nWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.","description_format":"text","description_chars":3499,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Multimodal AI"],"lifecycle":[{"event":"open","at":"2026-10-22T09:46:06Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.906,"p_room":0.9,"age_days":11,"expected_fill_days":23,"reasons":["conf:1","urgency","win:mid"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/vornado-air-consumer-services-advocate","json_url":"https://alion.io/job/vornado-air-consumer-services-advocate.json","meta":{"generated_at":"2026-11-03T20:37:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3362,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2172100},"rest":"https://alion.io/mcp/rest/get_company?id=2172100"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvornado-air-consumer-services-advocate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvornado-air-consumer-services-advocate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvornado-air-consumer-services-advocate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vornado-air-consumer-services-advocate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvornado-air-consumer-services-advocate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3072276}},{"tool":"search_jobs","arguments":{"company":"vornado.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3072276},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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