{"id":2137353,"url":"https://alion.io/job/vortex-doors-customer-service-representative-3","title":"Customer Service Representative","company":{"id":3867360,"name":"Vortex Doors","domain":"vortexdoors.com","url":"https://alion.io/company/vortexdoors","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Schaumburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":62000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1000},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-02T21:30:35Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T19:17:50Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Description\nVortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.\nJob Responsibilities\nCustomer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.\nProblem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.\nDocumentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.\nDispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.\nProduct Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.\nGreat Reasons to Work at Vortex\nHourly salary based on experience\nCareer Advancement opportunities\nPositive Work Environment\nRecognitions and Rewards\nComprehensive health benefits, 401K match, 8 company paid holidays, and PTO\nWork Environment\nRegular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.\nPosition requires you to be available to work in the office at the service center, not remotely\nWork is performed in an office environment and requires the ability to operate standard office equipment and keyboards.\nMust have the ability to walk short distances and sit for prolonged periods of time.\nNoise level is moderate in an office environment.\nMust be able to lift up to 15 lbs.\nRequirements\nHigh school diploma or equivalent; AA/BA preferred.\nOne (1) - three (3) years of customer service experience, or administrative background preferred.\nExcellent communication and interpersonal skills.\nStrong problem-solving and decision-making abilities.\nAttention to detail and accuracy in data entry.\nAbility to work in a fast-paced environment and able to prioritize tasks.\nPatience, empathy, and a customer-centric mindset.\nAbility to work effectively in a team and handle high-stress situations with professionalism.\nProficiency in using customer service software, CRM systems, and Microsoft Office Suite.\nSalary Description\n$22.75 - $29.00","description_format":"text","description_chars":2708,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-09T02:15:13Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.887,"p_room":0.9,"age_days":10,"expected_fill_days":27,"reasons":["conf:0","wave","win:mid","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/vortex-doors-customer-service-representative-3","json_url":"https://alion.io/job/vortex-doors-customer-service-representative-3.json","meta":{"generated_at":"2026-10-13T23:45:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36187,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3867360},"rest":"https://alion.io/mcp/rest/get_company?id=3867360"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvortex-doors-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvortex-doors-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvortex-doors-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vortex-doors-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvortex-doors-customer-service-representative-3"}]}