# Customer Service Representative

Description Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience. Job Responsibilities Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance. Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member. Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system. Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites. Produ

- **Id**: 3842771
- **Url**: <https://alion.io/job/vortex-doors-customer-service-representative-9>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Las Vegas, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T19:03:27Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-09T07:57:57Z
- **Board verified**: yes
- **Days open**: 3
- **Description format**: text
- **Description chars**: 2710
- **Description truncated**: no
- **Benefits**: 401k plan
- **Relocation offered**: no
- **Industries**: Facilities Management, Maintenance, Repair & Operations (MRO)

## Company

- **Id**: 3867360
- **Name**: Vortex Doors
- **Domain**: vortexdoors.com
- **Url**: <https://alion.io/company/vortexdoors>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Paylocity

## Technologies

- **Microsoft Office** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 3

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: high_school
- **Optional**: yes

## Lifecycle

- Event: open; At: 2026-11-05T23:36:58Z

## Liveness

- **Score**: 95
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.946
- **P room**: 1
- **Age days**: 3
- **Expected fill days**: 32
- **Reasons**: conf:3, wave, win:early, comp:junior
- **Computed at**: 2026-11-09T06:03:00Z

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.