{"id":3842770,"url":"https://alion.io/job/vortex-doors-operations-manager","title":"Operations Manager","company":{"id":3867360,"name":"Vortex Doors","domain":"vortexdoors.com","url":"https://alion.io/company/vortexdoors","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Glen Burnie, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T19:03:48Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T06:56:36Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nThe Operations Manager plays a key leadership role in the daily operation of a Vortex Service Center, overseeing Service Technicians in the field, Warehouse Associates and Customer Service Representatives in the office. This position ensures smooth coordination between the office and field crews to deliver prompt, high-quality service, and strong customer satisfaction.\nThe Operations Manager serves as a lead for service and installation work, coordinating multi-step repair, replacement, and construction-related projects involving commercial dock equipment, high speed and specialty doors, overhead doors, and associated warehouse equipment. This role requires hands on technical knowledge of loading dock systems, high speed and specialty doors, overhead doors, and construction practices to effectively scope projects, support quoting accuracy, manage job timelines, and ensure work is completed safely and to Vortex quality standards. This role also leads the Certified Trainer program at the local level to develop technical talent and ensure consistent training across the team. The Operations Manager reports directly to the Branch Manager and works closely with front office staff to support the center’s sales, service, and operational goals.\nKey Responsibilities:\nField Operations & Technician Oversight\nManage daily technician scheduling, dispatching, and job execution.\nConduct morning meetings to prepare crews and ensure readiness, materials, and documentation.\nMonitor job performance, safety practices, and customer satisfaction.\nSupport the development of technicians through coaching, ride-a longs, and performance feedback.\nEnsure proper vehicle upkeep, uniform standards, and tool/equipment readiness.\nCertified Trainer Program\nOversee the execution of the Certified Trainer (CT) program onboard and develop new technicians.\nCollaborate with assigned trainers to ensure high-quality instruction and skill-building.\nManage warehouse organization and maintain appropriate inventory levels for job readiness and supervise Warehouse Specialists.\nTrack training milestones and provide progress reports to leadership.\nFront Office Coordination\nSupervise and coordinate with the Service Coordinators on job scheduling, material availability, and customer communication.\nProvides training on Servman ERP system, tablet usage, and other administrative functions on an as-needed basis.\nAssist with escalated customer issues and ensure resolution with professionalism and urgency.\nProject Management & Technical Oversight\nLead planning and execution of complex service, repair, and installation projects involving loading docks, high speed and specialty doors, overhead doors, and related warehouse equipment.\nProvide technical guidance and field support to technicians performing dock equipment repairs and installations, high speed and specialty doors service and installation and overhead door service and installation.\nReview job scopes to ensure accurate materials, labor estimates, and timelines prior to scheduling.\nCoordinate project timelines among technicians, the sales team, vendors, and customers to ensure on-time completion and minimal operational disruption for clients.\nConduct site assessments when necessary to support large repair jobs, equipment replacements, or construction-related service work.\nMonitor project progress, address field challenges, and ensure work is completed to safety, quality, and customer expectations.\nMaintain strong understanding of commercial dock equipment systems including levelers, restraints, seals, shelters, high speed and specialty doors and overhead doors.\nOperational Support\nManage warehouse organization and maintain appropriate inventory levels for job readiness.\nCoordinate incoming/outgoing material needs with technicians and front office staff.\nSupport lean operations by identifying inefficiencies and implementing process improvements.\nEnforce safety policies and ensure compliance with OSHA and company standards.\nReport KPIs, job performance data, and staffing needs to the Regional Team Leader.\nRequirements\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, qualifications, competencies, abilities, and any physical demands if required. Physical demands are representative of those that must be met by an employee to successfully perform the essential requirements of this job.\n5+ years of operational leadership in a service, repair, or construction environment.\nHands-on experience managing field crews and coordinating with office/admin teams.\nStrong understanding of job flow, quoting, materials, and scheduling in a skilled trade setting.\nProficient in Microsoft Office; experience with service management or CRM systems is a plus.\nStrong interpersonal and communication skills.\nRequired Experience/Education/Training/Certifications:\nTo perform this job successfully, an individual must possess the outlined experience level, education, training, minimum years of experience, product, or industry knowledge plus any certifications to be considered.\nProven people development and conflict resolution skills.\nApplicants will be required to have been a Service Advisor 1+ years to apply.\nPossess the ability for technical applications, mechanically inclined, and problem solving.\nExperience conducting meetings with exempt and non-exempt personnel and experience hiring, training, developing, and conducting annual performance reviews.\nClear understanding and adherence to ethical principles, company values, code of conduct and policies.\n Work Environment and Safety Equipment Required:\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.\nWork is performed in an office and shop environments and requires the ability to operate standard office equipment and keyboards. Must have the ability to drive, walk, climb, kneel and carry.\nNoise level is moderate in an office and shop environment.\nSalary Description\n$95,000 - $110,000","description_format":"text","description_chars":6162,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-11-05T23:36:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":32,"reasons":["conf:3","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":false},"html_url":"https://alion.io/job/vortex-doors-operations-manager","json_url":"https://alion.io/job/vortex-doors-operations-manager.json","meta":{"generated_at":"2026-11-07T08:00:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3882,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3867360},"rest":"https://alion.io/mcp/rest/get_company?id=3867360"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvortex-doors-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvortex-doors-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvortex-doors-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vortex-doors-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvortex-doors-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3842770}},{"tool":"search_jobs","arguments":{"company":"vortexdoors.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3842770},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}