{"id":2460205,"url":"https://alion.io/job/vortexa-customer-success-manager-energy-commodities","title":"Customer Success Manager- Energy Commodities","company":{"id":172521,"name":"Vortexa","domain":"vortexa.com","url":"https://alion.io/company/vortexa","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":105000,"period":"year","method":"role_country_seniority_unknown","sample_n":190},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Model Context Protocol","optional":false},{"name":"Python","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-13T17:13:26Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T14:02:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us:\nVortexa is a fast-growing international technology business founded to solve the immense information gap that exists in the energy industry. By using massive amounts of new satellite data and pioneering work in artificial intelligence, Vortexa creates an unprecedented view on the global seaborne energy flows in real-time, bringing transparency and efficiency to the energy markets and society as a whole.\nhttp://www.vortexa.com/\nThe Role:\nVortexa is hiring a Customer Success Manager to join our EMEA account teams in London. You'll make sure every user at our clients, current and future, gets real value from Vortexa.\nYou'll own adoption and value for your book of business, working with each Account Manager as one account team. You'll know the users inside every account: who they are, how they work, how they use Vortexa across platforms, API and MCP, and where new needs and teams are emerging.\nYour job is to enable users and to be the account team's best source of insight into how clients' needs are changing. The Account Manager, with whom you’ll partner, turns that insight into commercial action.\nThis is a hands-on role for someone commercially curious, credible with end-users, and comfortable building process where none exists yet.\nWhat you'll do:\nDrive onboarding and time to value. Run onboarding plans for new clients and new users, covering both UI analytics platform and API/integration workflows.\nKnow every user. Build and maintain a user and buying-center map for each account: who uses Vortexa, how, how often, and which desks, teams or regions don't use it yet.\nDeepen adoption. Turn client goals and workflows (trading, chartering, analytics, quant) into success plans and use cases, and review them with champions every quarter.\nProtect retention. Monitor account health and usage, act early on risk, and give the Account Manager a usage and value case at least 120 days before each renewal.\nRequirements\nWhat you'll bring:\n4+ years in energy, commodities or shipping markets, ideally as an analyst, trader, charterer, broker or operator working hands-on with market and vessel data. We'll also consider customer success or account management backgrounds where you've supported technical, analytical users of a data product in these markets.\nExperience in energy, commodities or maritime markets, or with a data or API product used by technical and analytical buyers.\nTechnical fluency, or the willingness to learn, when talking credibly about APIs, data integrations and how analyst teams consume data. \nThe ability to build trust with front-line users (traders, analysts, charterers) and with senior decision-makers.\nA data-driven approach: you use usage data and CRM to prioritize your time and show clients the value they get.\nNice to have:\nWorking knowledge of Python or SQL\nFamiliarity with AI tools, agents or MCP in data workflows\nBenefits\nEnjoy flexible hybrid working - split your time between home and our office, with the freedom to work where you’re most productive.\nA vibrant, diverse company pushing ourselves and the technology to deliver beyond the cutting edge\nA team of motivated characters and top minds striving to be the best at what we do at all times\nConstantly learning and exploring new tools and technologies\nActing as company owners (all Vortexa staff have equity options)- in a business-savvy and responsible way\nMotivated by being collaborative, working and achieving together\nPrivate Health Insurance offered via Vitality to help you look after your physical health\nGlobal Volunteering Policy to help you ‘do good’ and feel better","description_format":"text","description_chars":3601,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Market 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