{"id":1288694,"url":"https://alion.io/job/vouched-customer-success-intern","title":"Customer Success Intern","company":{"id":11083,"name":"Vouched","domain":"vouched.id","url":"https://alion.io/company/vouched","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"intern","employment_type":"internship","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Notion","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-29T05:11:32Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Vouched is building the trust layer for both human and AI-native workflows. Our two core products - IDV (Identity Verification) and KYA (Know Your Agent) - help businesses verify who they're dealing with, whether that's a person or an autonomous AI agent.\nWe're looking for a Customer Success Intern who thinks and operates like a future Chief of Staff - someone with the instincts to stay ahead of the details, close the loop without being asked, and bring order to a fast-moving environment.\nYou don't need prior CS experience. We care far more about how you operate: organized, proactive, quick to follow up, hungry to learn, and already reaching for AI tools to work smarter. If that sounds like you, you'll thrive here.\nYou'll work directly within our KYA and CS teams which now sit under the same organization, supporting onboarding, account health, and customer engagement across both product lines. In a lean startup, your work will be visible and your impact felt from day one.\nRequirements\nResponsibilities\nSupport Customer Onboarding and Account Health\nHelp coordinate and track the onboarding process for new IDV and KYA customers\nMonitor account activity and flag early signs of friction, disengagement, or missed milestones\nAssist in building and maintaining customer health trackers and status dashboards\nOwn Follow-Up and Communication Hygiene\nEnsure timely follow-up on open customer requests, outstanding action items, and post-meeting notes\nDraft customer-facing communications: check-in emails, meeting recaps, onboarding summaries\nMaintain clean, accurate records across our CRM for all assigned accounts\nBuild Onboarding and Enablement Resources\nHelp develop and iterate on onboarding guides, FAQs, and help documentation\nSupport the creation of customer-facing resources that reduce time-to-value\nIdentify documentation gaps based on recurring customer questions or patterns\nDrive Cross-Functional Coordination\nAct as a connective link between CS, Product, and Engineering when customer issues require routing\nOrganize and track open items from cross-functional meetings and customer syncs\nHelp maintain a clear voice-of-customer feedback loop to inform product priorities\nUse AI to Work Smarter (Required, Not Optional)\nActively apply AI tools to automate routine tasks, draft communications, and surface insights\nPropose and test lightweight automations to improve CS team efficiency\nStay current on AI tooling and bring ideas for adoption back to the team\nQualifications\nCurrently enrolled in an undergraduate or graduate program - any major welcome\nNo prior CS experience required; we hire for mindset and operating style, not resume\nExceptionally organized: you build systems for yourself and others, and nothing falls through the cracks\nSelf-starter: you take initiative, move quickly, and don't wait to be told\nQuick follow-up is a core part of how you operate - you close the loop before it's asked\nEager to learn: you ask smart questions, absorb context fast, and apply it immediately\nActively using AI tools - ChatGPT, Claude, Notion AI, or similar - in your coursework, side projects, or daily life\nNice to Have\nExposure to SaaS, identity, fintech, healthcare, or developer-facing products\nExperience in a coordination, operations, or project management capacity - internship, club leadership, or otherwise\nFamiliarity with CRM tools or customer-facing workflows\nInterest in AI infrastructure, trust, security, or agentic systems\nBenefits\nRemote working environment\nSelf-managed paid time off\n11+ annual company holidays","description_format":"text","description_chars":3554,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Fraud Detection"],"lifecycle":[{"event":"open","at":"2026-09-26T07:06:47Z"}],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.752,"p_room":0.9,"age_days":12,"expected_fill_days":29,"reasons":["conf:0","win:mid","comp:junior"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/vouched-customer-success-intern","json_url":"https://alion.io/job/vouched-customer-success-intern.json","meta":{"generated_at":"2026-09-30T03:59:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2657,"day_limit":5000,"remaining_today":2343,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}