{"id":1571790,"url":"https://alion.io/job/voxeus-it-support-officer","title":"IT Support Officer","company":{"id":1771199,"name":"Voxeus","domain":"voxeus.com","url":"https://alion.io/company/voxeus","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lille, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":44000,"period":"year","method":"role_country_seniority_unknown","sample_n":89},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Notion","optional":false},{"name":"Okta","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-09-30T13:03:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-12T05:46:55Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Sparteo is an independent suite of AI-powered advertising technologies built on sustainable, sovereign infrastructure.\nSince 2018, we’ve been reshaping programmatic advertising to make it faster, more transparent, and more profitable by building the most direct path between publishers and advertisers.\nBut we don't stop here: wherever attention lives, on the web, in apps, on CTV, and beyond, our mission is to monetize audiences, across every device. Our data-driven tech delivers 30% higher revenues for our clients on average than traditional solutions.\nOur Solutions:\n→ Actirise: the display tech designed for performance\n→ FastCMP: the consent management platform specifically designed for business purposes\n→ Meetscale: the most advanced SSP for Publishers and Ad Networks\n→ Viously: the ultimate all-in-one video tech solution\n→ Voxeus: the audio distribution and monetization technology\nBehind Sparteo’s growth is a team of 100+ talents across 11 countries, united by a shared ambition to redefine the future of digital advertising.\nOur dedication has placed Sparteo among the most dynamic tech players in Europe:\nFT1000 ranking - Among the fastest-growing European companies in 2024 & 2025\n\nThe Europas - Featured in the list of 100 hottest startups\n\nPixalate Ranking - #1 Web SSP in France with our Actirise solution, overtaking Google AdExchange\n\nThese milestones are just the result. What truly sets us apart is how we work: at Sparteo, we don’t settle, we act.\nWe are Drivers, not passengers: We take the wheel and own our results.\n\nWe are data-obsessed: Facts guide us, not assumptions, not egos.\n\nWe think as one: Collective goals come before personal wins.\n\nWe trade off: We simplify, prioritize, and go for high-impact results.\n\nWe solve problems: We own challenges and turn ideas into action.\n\nWe say what we do: Radical transparency is how we grow, no fluff, no hiding\n\nDiscover our journey, products, and culture on our website\nYour Job\nAs our IT Support Officer, your mission is to ensure the seamless operational efficiency of Sparteo's technical environment.\nYou are the backbone of our daily productivity, providing top-tier support to our teams globally. You don't just fix problems; you anticipate them to ensure our scale-up pace never slows down.\nInfrastructure & Fleet Management\nOversee the deployment, maintenance, and security of hardware (laptops, peripherals).\n\nKeep a rigorous, always up-to-date inventory of our fleet and stock: track every device across its full lifecycle (assignment, holder, location, status, return) and anticipate needs ahead of time so no one is ever left waiting for equipment.\n\nKeep an eye on the health and compliance of the fleet (device status, security posture, MDM compliance) and act proactively.\n\nPrepare and manage employee onboarding and offboarding from a technical standpoint (device setup, access provisioning, equipment recovery).\n\nDrive the lifecycle of our software licensing and SaaS access (Google Workspace, Slack, Notion, and our wider stack): account creation and deprovisioning, management of user rights and groups, tracking of license allocation and renewals, ensuring every access follows a clean joiner, mover, leaver process.\n\nEnsure the smooth operation of the office network environment.\n\nTeam Support & Documentation\nHandle day-to-day employee support (level 1 and 2) through our ticketing tool (Jira Service Management): qualify, prioritize and resolve requests within target timelines, clearly document each resolution, and escalate recurring issues to address them at the source.\n\nAct as the primary point of contact for technical escalations.\n\nProvide on-site technical support when necessary to assist teams and resolve technical issues.\n\nDocumentation is one of the cornerstones of this role. You keep our internal knowledge base, hosted on Notion, populated and continuously up to date, producing clear, well-structured guides and self-help resources that make Sparteo employees autonomous.\n\nProcess Optimization & Security\nImplement IT automation to reduce manual support tasks.\n\nEnsure compliance with Sparteo's security policies and data protection standards.\n\nYour profile for this job\nTechnical Savvy:\nStrong hands-on macOS knowledge: our fleet is 100% Apple, so you are fully at ease administering, troubleshooting and supporting Macs day to day.\n\nProven, hands-on Jamf experience is indispensable. We pilot and deploy our entire Mac fleet through Jamf, our MDM, so you have already handled enrollment, policies, deployment workflows and configuration profiles yourself.\n\nOkta administration experience is a real plus: our SaaS stack is administered through Okta, and comfort managing users, groups, application assignments and SSO in it will be appreciated.\n\nProven experience managing tickets in a service desk tool such as Jira Service Management, ServiceNow or equivalent.\n\nWe are looking for someone who naturally thinks in terms of documentation: solid, demonstrable experience producing and maintaining a structured documentation base is essential, and you are immediately comfortable working in Notion.\n\nA strategic thinker with an 'AI-native' reflex, you excel at deconstructing business complexity into flawless operational blueprints. You don't just use AI; you design the structured documentation and logic flows that allow intelligent systems to execute our vision with precision.\n\nService Mindset:\nYou are user-centric. You solve problems with a smile and focus on delivering the best internal user experience.\n\nCommunication:\nFluent in English and French to support our international expansion.\n\nYour mind set to share our adventure\nYou want to make an impact and move things forward collectively. Does hearing phrases like \"Yes, but we've been doing it this way for years...\" make your hair stand on end? We feel the same way: progress is made by questioning what already exists.\n\nYou solve problems pragmatically and analytically.\n\nYou're looking for a fast-moving environment where your agility will be an asset. The 80-20 (Pareto) principle holds no secrets for you.\n\nYour ability to listen encourages you to challenge and improve yourself on an ongoing basis.\n\nBenefits & Work Environment\nDynamic Remote Culture: At Sparteo, we embrace a flexible work environment that adapts to your lifestyle, allowing you to contribute from wherever you feel most productive, be it from home or our urban offices in Paris, Lille, or London.\n\nClose-knit Team: Be part of our dynamic and united team, where collaboration, innovation, and mutual support drive our collective success and create a thriving work environment.\n\nVibrant Social Events: Engage in regular social gatherings and company events that foster community and celebrate our milestones.\n\nRapid Growth: Experience the excitement of working with a company in rapid expansion mode, impacting the advertising technology landscape across Europe and beyond.\n\nTailored Support: We provide robust career development support, including training programs, career check-ins with HR, opportunities for internal mobility, and performance feedback sessions conducted quarterly or semi-annually, depending on your role.\n\nComprehensive Health and pension plans: We provide a robust health benefits plan, ensuring you and your family are covered and cared for.\n\nAdditional Perks:\nBenefit from the Swile card for meals.\n\nReady to join Team Sparteo? Send us your CV and continue the recruitment process!\nHere are the stages in our recruitment process\nDiscussions about your driving forces, your ambitions and our Sparteo mindset will be held with a member of our Talent Acquisition team.\n\nAnalytical and business logic tests\n\nDiscussions with one or more members of the Sparteo team, including your future manager\n\nTaking up references\n\nOur recruitment process is mainly conducted by videoconference; however, certain stages may require a face-to-face meeting.","description_format":"text","description_chars":7915,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Company events","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T08:05:15Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.75,"p_room":0.945,"age_days":9,"expected_fill_days":21,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/voxeus-it-support-officer","json_url":"https://alion.io/job/voxeus-it-support-officer.json","meta":{"generated_at":"2026-10-12T06:17:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10122,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1771199},"rest":"https://alion.io/mcp/rest/get_company?id=1771199"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvoxeus-it-support-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvoxeus-it-support-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvoxeus-it-support-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/voxeus-it-support-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvoxeus-it-support-officer"}]}