Business Solutions Consultant- Leave & Disability
Together we fight for everyone’s opportunity for a better financial future.
We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage -Apply Now
Get to Know the Opportunity:
The Business Solutions Consultant serves as a strategic partner to Claims Operations, Product, Technology, Compliance, Training, and Operational Readiness teams to ensure business processes, communications, system enhancements, and regulatory requirements are effectively implemented across Leave and Disability claim operations.
This role has responsibility of drafting, maintaining, and governing operational process documentation, oversight of standard claim communications, involvement in system testing and release readiness activities, compliance notifications, and business process improvements. Acting as a bridge between business, Product, Legal and Compliance and technical teams. The Business Solutions Consultant may lead cross-functional initiatives, drive release readiness efforts, and provides strategic recommendations that improve efficiency, quality, and organizational preparedness.
The Contributions You’ll Make:
- Create and update Standard Operating Procedures (SOPs), job aids, process maps, workflows, and other operational guides and training materials. Ensuring documentation reflects current regulatory requirements, business practices, and system functionality.
- Create and distribute huddle notifications, release summaries, or training guides that communicate regulatory, procedural, and operational changes.
- Partner with Product, Implementation and IT with development, review, and maintenance of standard suite of claimant-facing communications. Partner with business, compliance, legal, and technology teams to ensure communication templates align with regulatory and contractual requirements.
- Some participation in claim system testing, release, and implementation activities impacting Leave and Disability operations.
- Review and provide input on business system requirements and assess and communicate operational impacts of system changes to Claim Operations, Training and Quality partners
- Evaluate operational processes and identify opportunities for simplification, standardization, and automation.
- Support the development of long-term operational governance frameworks and best practices.
Minimum Knowledge & Experience:
- High School Diploma or GED
- 4+ years of experience within Leave & Disability claim management; Knowledge of FMLA, ADA, PFML, STD, LTD, and integrated absence programs.
- Demonstrated experience developing operational documentation, SOPs, and business process standards.
- Experience supporting system implementations, release testing, or operational readiness activities.
- Strong understanding of leave and disability operational workflows and regulatory considerations.
- Excellent analytical, organizational, and project coordination skills.
- Exceptional written and verbal communication abilities.
- Proven ability to influence without direct authority and work across multiple stakeholder groups.
Preferred Knowledge & Experience:
- Bachelor Degree
- Experience with FINEOS or similar claims administration platforms.
- Experience leading operational change management initiatives.
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$70,530 - $88,160 USDBe Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan - with generous company matching contributions (up to 6%)
- Voya Retirement Plan - employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time - 40 hours per calendar year
Learn more about Voya benefits (download PDF)
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more aboutCritical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, pleasereference resources for applicants with disabilities.