{"id":2753821,"url":"https://alion.io/job/voya-financial-desktop-onsite-technical-support","title":"Desktop Onsite Technical Support","company":{"id":8922,"name":"Voya Financial","domain":"voya.com","url":"https://alion.io/company/voya-financial","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0.25,"time_to_fill_p50_days":21,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":84640,"max":105800,"currency":"USD","period":"year","gross":null,"usd_annual":105800},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-18T02:34:15Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Together we fight for everyone’s opportunity for a better financial future.\nWe will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.\nLike our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.\nAre you ready to join a company with a strong purpose and a winning culture? Start your Voyage -Apply Now\nDesktop Onsite Technical Support - Onsite Tech Services (Windows)\nLocation: Onsite - 5 Days/Week | Boston, MA\nPosition Summary\nWe are looking for a detail-oriented and customer-focused Solutions Engineer to join our Employee Tech Services team. In this role, you will deliver white-glove, deskside IT support services to staff in a dynamic financial services environment. You will be responsible for resolving technical issues, supporting operational excellence, and ensuring seamless end-user experiences across hardware, software, mobile, and AV systems.\nKey Responsibilities\nProvide Level 1 and Level 2 deskside and remote support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems.\nTroubleshoot and resolve issues related to hardware, software, network access, and user credentials.\nAssist with office moves, tech refreshes, and infrastructure buildouts.\nPerform onsite installations, diagnostics, and repairs of hardware and software.\nUtilize remote tools to assist users and resolve issues efficiently.\nMaintain and update service tickets in alignment with SLA and KPI targets.\nDeliver white-glove deskside support, ensuring attentive, high-quality service for all staff.\nSupport the deployment of software releases, patches, and system upgrades across end-user devices.\nParticipate in IT asset lifecycle activities including procurement, inventory, and disposal.\nCollaborate with cross-functional IT teams and share knowledge with peers.\nAssist with incident response and contribute to root cause analysis as needed.\nSupport standard change, release, and problem management processes.\nAbility to learn, grow, and develop within the role and the organization.\nRequired Qualifications\nBachelor’s degree or 2-4 years of relevant IT experience.\nExperience supporting Windows OS, Microsoft 365, Active Directory, and enterprise collaboration tools.\nFamiliarity with ITIL processes: Incident, Problem, Change, and Release Management.\nExperience with IT Asset Management (ITAM) tools and practices.\nStrong communication, interpersonal, and problem-solving skills.\nAbility to manage multiple tasks in a fast-paced environment.\nWillingness to work flexible hours, including evenings and weekends, as needed.\nPreferred Skills & Certifications\nRelevant industry certifications (e.g., Microsoft, ITIL, CompTIA).\nExperience in a financial services or managed services environment.\nFamiliarity with performance management and capacity planning.\nCompensation Pay Disclosure:\nVoya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.\nThe below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.\nActual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.\n$84,640 - $105,800 USDBe Well. Stay Well.\nVoya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.\nWhat We Offer\nHealth, dental, vision and life insurance plans\n401(k) Savings plan - with generous company matching contributions (up to 6%)\nVoya Retirement Plan - employer paid cash balance retirement plan (4%)\nTuition reimbursement up to $5,250/year\nPaid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.\nPaid volunteer time - 40 hours per calendar year\nLearn more about Voya benefits (download PDF)\nCritical Skills\nAt Voya, we have identified the following critical skills which are key to success in our culture:\nCustomer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.\nCritical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.\nTeam Mentality: Partnering effectively to drive our culture and execute on our common goals. \nBusiness Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.\nLearning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.\nLearn more aboutCritical Skills\nEqual Employment Opportunity\nVoya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.\nReasonable Accommodations\nVoya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, pleasereference resources for applicants with disabilities.\nMisuse of Voya's name in fraud schemes","description_format":"text","description_chars":7219,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-17T01:02:49Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:4","velocity","win:early","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":105800,"is_top_pay":true},"html_url":"https://alion.io/job/voya-financial-desktop-onsite-technical-support","json_url":"https://alion.io/job/voya-financial-desktop-onsite-technical-support.json","meta":{"generated_at":"2026-10-18T03:36:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5677,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8922},"rest":"https://alion.io/mcp/rest/get_company?id=8922"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvoya-financial-desktop-onsite-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvoya-financial-desktop-onsite-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvoya-financial-desktop-onsite-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/voya-financial-desktop-onsite-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvoya-financial-desktop-onsite-technical-support"}]}