{"id":2230581,"url":"https://alion.io/job/vpne-operations-supervisor","title":"Operations Supervisor","company":{"id":2517153,"name":"VPNE","domain":"vpne.com","url":"https://alion.io/company/vpne","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":107000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3289},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-29T04:00:00Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-12T01:04:32Z","board_verified":true,"closed_at":null,"days_open":74,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":74},"description":"Operations Supervisor Job Description\nThe Operations Supervisor is responsible for ensuring all staffed departments are running as expected, by supporting and guiding team members to deliver exceptional service. This role is responsible to provide oversight to 12-15 employees that will be working across campus during their shift. This supervisor will be responsible for taking attendance and communicating coverage issues with the client and management. We also expect the supervisor to ensure all employees check in on time with each department and are ready to work. We want this position to focus on ensuring all scheduled employees are meeting or exceeding guest and client expectations by consistently rounding on all departments, fostering a positive work environment, modelling the way and consistently monitoring expectations to ensure compliance. \nThe right candidate will have excellent verbal and written communication skills, is able to make good operational choices, in real time, to leverage available resources when there are call outs or emergency coverage needs. This supervisor must be comfortable coaching employees and holding them accountable when needed. This role will report directly to the general manager and will be held accountable to provide daily shift summaries each day. Areas that this supervisor will engage with are dispatch services and garage attendants, patient transport services, valet services, cashier services, and non-clinical medical staff. This Supervisor will also represent VPNE during non-peak hours for guest complaints and client requests and will be responsible to escalate issues that need immediate attention appropriately. The ideal candidate will be able to work well with the team but will also be expected to work independently.\nResponsibilities:\nEnsures employees and guests are working safely at all times.\nEnsure all areas of operation have expected coverage.\nEnsure all employees are in uniform and are maintaining a professional demeanor.\nEnsure employees are creating positive guest and client experiences through their work and attitude.\nEnsure all employees are receiving appropriate breaks and assist with coverage when needed.\nMust be enthusiastic about the job, creating a positive environment for everyone.\nCoach employees on using appropriate and approved language choices for guest/client interactions.\nCommunicate shift updates to peers and leadership for shift change.\nThis Supervisor Must set a professional example by following the VPNE uniform guidelines. \nJump in and backfill key areas of operation if coverage cannot be achieved such as patient transport.\nRequirements:\nFriendly and outgoing and has the ability to create professional relationships in the workplace.\nMUST have 1-2 years of supervisory experience.\nPossess an upbeat personality, willingness to go the extra mile, and a strong work ethic.\nMaintain uniform standards when on job premises.\nAbility to perform routine equipment checks to ensure functionality.\nAbility to stand/kneel/bend/walk around campus several times per shift. \nAbility to lift a minimum of 50 lbs.\nBe at least 18 years of age.\nBe able to pass a criminal background check and RMV check.\nMust be able to prioritize task work and remain organized.","description_format":"text","description_chars":3260,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-10T20:09:49Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.285,"p_room":0.28,"age_days":74,"expected_fill_days":16,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-10-12T01:32:16Z"},"pay":null,"html_url":"https://alion.io/job/vpne-operations-supervisor","json_url":"https://alion.io/job/vpne-operations-supervisor.json","meta":{"generated_at":"2026-10-12T01:32:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1826,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2517153},"rest":"https://alion.io/mcp/rest/get_company?id=2517153"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvpne-operations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvpne-operations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvpne-operations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vpne-operations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvpne-operations-supervisor"}]}