{"id":2230558,"url":"https://alion.io/job/vpne-telecommunications-operator","title":"Telecommunications Operator","company":{"id":2517153,"name":"VPNE","domain":"vpne.com","url":"https://alion.io/company/vpne","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":67000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7331},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T04:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-20T23:25:43Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":11},"description":"Position Summary \nThe Telecommunications Operator is to provide 24/7, 365-day service operating switchboard, paging console, and patient information and monitor and responds to all codes, trauma, and hospital-wide alarm activity, Under the direction of the Telecommunications Manager. \n\nSchedule: Thursday-Monday 11:30am-8pm\nResponsibilities \nReceive and process 3500 – 4500 calls daily for the Hospital Network. Additionally, supporting internal calls from hospital staff for paging and directory assistance. \nOperate AMCOM paging software system. It incorporates paging, message retrieval, physician registry, and overhead paging. Process approx. 2000 pages per day. \nInitiate/oversee after-hours on-call schedule for Hospital Network and specific CGP locations for patient and staff calls. \nMaintains sleep room schedules for medical staff and will locate staff as necessary. \nAccountable for calling OR and Recovery room nurses when emergency surgical cases are required. \nMonitors/Responds to all Hospital activated codes and alarms, including Trauma, Resuscitation Team, Disaster Alerts, Missing Person, Emergency Exit Doors, Medial Gas, Radiation, Blood Bank, Hylon, and Burglar and Hold-Up. \nResponsible for notifying essential personnel, security, and 911 Emergency services. \nPerforms daily tests of Trauma and Met pagers and documents response results. \nAccountable for handling all In-Patient information calls. \nUpdate patients register as necessary for accuracy. \nControl the patient room’s telephone on/off activity. \nRestricting/unrestricted hospital telephones as necessary. \nDistribute new/spare/long-range pagers, patient room telephones, TTY (Hearing Impaired) equipment, batteries, hospital directories, and conference room speakerphones. \nAssist in-house staff requiring international calling and faxing. \nInstitute emergency backup procedures in the event of systems failure to paging or telephone systems. \nApplies practical listening skills and courtesy when interacting with physicians, patients, patient family members, visitors, medical staff, and all other hospital personnel. \nDiffuses irate patient calls when necessary. \nDemonstrates flexibility and team support to cover alternate shifts and holiday schedules as required. \nUnderstands Telecom Department as essential to the Hospital and must report to work during inclement weather conditions. \nIncorporate Hospital and Medical Center guiding principles, policies, mission statements, and Goals into daily activities. \nComply with behavioral expectations of the department Hospital Network and Medical Centers. \nMaintain courteous and effective interactions with colleagues and patients. \nDemonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adhere to Customer Service standards. \nParticipate in departmental and interdepartmental quality improvement activities. \nComplete Mandatory Education Module. \nDemonstrate understanding of the job description, performance expectations, and competency assessment. \nPerforms all other duties as needed or directed to meet the department’s needs. \nQualifications: \nYears of Experience: Entry Level \nEducation Requirement: High School Diploma or equivalent education and experience. \nLanguage Skills: Proficient in English, both verbally and written \nSkills, Knowledge & Abilities: In the absence of any of these skills, demonstrates the ability to train to meet organizational standards. \nRequirements: \nYou must be 18 or older to apply. \nAbility to pass a criminal background check \nMaintain uniform standards \nMaintain a professional and polite manner. \nAdheres to VPNE’s attendance policy \nPrevious telephone/switchboard or ACD experience preferred. \nMedical terminology or basic understanding \nStrong Customer Service Skills","description_format":"text","description_chars":3796,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-10T20:09:49Z"},{"event":"close","at":"2026-10-14T18:51:48Z"},{"event":"reopen","at":"2026-10-20T05:57:51Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring 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