{"id":702557,"url":"https://alion.io/job/vpteam-trip-operations-coordinator","title":"Trip Operations Coordinator","company":{"id":686268,"name":"VP Team","domain":"vpteam.io","url":"https://alion.io/company/vpteam","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"European time zones","utc_offset_min":0,"utc_offset_max":2},"hiring_geo_confidence":"structured","locations":["Kyiv, Ukraine"],"countries":["UA"],"hiring_countries":["UA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":24000,"period":"year","method":null,"sample_n":15479},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-29T15:28:22Z","employer_posted_date":"2026-07-29","last_verified_at":"2026-10-31T06:43:14Z","board_verified":true,"closed_at":null,"days_open":93,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":93},"description":"About The Company\nThe company is a hybrid on-chain banking platform that combines blockchain infrastructure with traditional financial rails to deliver a unified financial and lifestyle experience. Through a single app, users can hold, transfer, and spend both crypto and fiat globally, while accessing advanced wealth-generation tools and premium lifestyle services.\nThe platform includes Onchain Banking Accounts enabling seamless global payments and multi-currency operations, Visa-powered cards (digital, plastic, metal), wealth-generation mechanics such as rewards on balances and activity-based earning systems, secure asset custody, and lifestyle and travel services including concierge, airport lounges, insurance, and global connectivity. Deone operates across tiered subscriptions scaling from everyday financial access to a full private banking experience for high-net-worth users.\nAbout The Role\nWe're looking for a Trip Operations Coordinator to run group-trip departures from \"booked\" to \"back home.\" These are fixed-date, hosted group experiences - which means every departure is a small production with a hard deadline.\nYou will own the pipeline between the booking system and the on-ground reality: manifests, rooming lists, room-share tracking, flight-data collection, supplier reconfirmations, and mission control during trip week. You'll typically run 3-4 departures concurrently, each at a different stage of its lifecycle.\nThis is a highly operational, ownership-driven role. You won't just track a checklist - you'll personally chase down missing information, hold suppliers to written confirmations, and be the calm, decisive voice when something goes wrong mid-trip.\nYou will report to the Director of Experiences.\nKey Responsibilities\nThe Departure Pipeline\nOwn every departure's operational file from booking open to post-trip close-out - roughly 15-20 departures per year at full speed.\n\nKeep the manifest as the single source of truth: travelers, rooms, flights, documents, special requests.\n\nRunbook Execution (the T-Minus Timeline)\nT-21: flight-data lock - chase outstanding flight details with Support, issue transfer deadlines.\n\nT-14: freeze the rooming list and deliver it to the hotel; close out room-share and special-request items per policy.\n\nT-7: reconfirmation sweep - every supplier confirms in writing; assemble the host briefing pack (VIPs, dietary, birthdays, first-timers).\n\nCoordinate the T-1 advance-party walkthrough with the Trip Lead and local partner.\n\nTrip-Week Mission Control\nBe the HQ hub during live departures: arrivals tracking, flight changes, incident log, escalation to the Ops Lead and duty phone.\n\nCoordinate hotel duty contacts and the local partner rep in real time; keep the host focused on guests, not logistics.\n\nMember Coordination\nWork with Member Support on documents, waitlists, special room configurations, and pre-trip questions.\n\nTrack room-share code completion and execute the policy timeline accurately and kindly.\n\nPost-Trip Close-Out\nRun the T+3 debrief: host report, incident review, supplier scorecard updates.\n\nDeliver NPS and issue data back to Curation and Supply.\n\nSuccess In This Role Looks Like\nZero missed transfers; manifest accuracy at 100% at each freeze point.\nEvery runbook milestone (T-21, T-14, T-7) hit on time on every departure.\nSuppliers reconfirmed in writing before every trip week; incident log complete and actioned.\nHosts, hotel and local partners describe HQ coordination as the calmest part of their week.\nHiring Process\nIntro call with the recruiter\nInterview with the hiring manager\nInterview with the CEO\nInterview with the CPO\nBenefits\nRemote-first team; B2B contract structure is the standard hiring format for the company (to be confirmed for this specific role).\nFully remote - team overlap with Dubai/EU hours matters more than country of residence.\n10 days paid vacation, plus 2 fixed extra days off.\nSick leaves with reasonable use.\nHighly competitive compensation.\nFlat structure, no micromanagement, and direct impact on the product's success.\nAccess to top industry events and conferences.\nWhy Join Us?\nOwn a brand-new operational function inside the group-trip product - build the playbook, not just run someone else's.\nWork directly with the Director of Experiences and founding leadership shaping a premium travel-membership experience for a global, high-net-worth audience.\nRequirements\n3+ years in group travel operations - at a DMC, tour operator, travel club, or MICE agency - where you personally built rooming lists and manifests against hard deadlines.\n\nFlawless operational hygiene: spreadsheets, checklists, booking systems, written supplier confirmations - nothing lives in your head.\n\nCalm, structured communication under pressure; you de-escalate and document at the same time.\n\nComfort with a trip-week rhythm that includes evenings/weekends on-call windows during live departures.\n\nFluent English.","description_format":"text","description_chars":4934,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Ukraine","iso":"UA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Lifestyle"],"lifecycle":[{"event":"open","at":"2026-09-11T03:11:56Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.215,"p_room":0.28,"age_days":93,"expected_fill_days":35,"reasons":["conf:4","agency","win:tail","crowd:"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/vpteam-trip-operations-coordinator","json_url":"https://alion.io/job/vpteam-trip-operations-coordinator.json","meta":{"generated_at":"2026-10-31T10:07:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15400,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686268},"rest":"https://alion.io/mcp/rest/get_company?id=686268"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvpteam-trip-operations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvpteam-trip-operations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvpteam-trip-operations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vpteam-trip-operations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvpteam-trip-operations-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":702557}},{"tool":"search_jobs","arguments":{"company":"vpteam.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":702557},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}