{"id":1812893,"url":"https://alion.io/job/vserve-ebusiness-solutions-collections-specialist","title":"Collections Specialist","company":{"id":3801527,"name":"Vserve Ebusiness Solutions","domain":"vservesolution.com","url":"https://alion.io/company/vserve-ebusiness-solutions-india-private-limited","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":16500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-03T21:52:31Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-27T08:45:00Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Job Summary\nThe ideal candidate will be responsible for\nmanaging customer accounts, ensuring timely collections, resolving payment\ndisputes, and maintaining positive customer relationships while communicating\nfluently in both French and English.\nKey Responsibilities\nManage assigned customer accounts and perform collectionactivities on overdue invoices.\n\nContact customers via phone and email in both French andEnglish to secure timely payments.\n\nReview aging reports and prioritize collection efforts based ondelinquency status.\n\nInvestigate and resolve payment discrepancies, disputes, andbilling issues.\n\nMaintain accurate records of collection activities, customercommunications, and account status updates.\n\nCollaborate with internal teams such as Customer Service,Sales, and Accounts Receivable to resolve account issues.\n\nNegotiate payment arrangements when necessary and follow up oncommitments.\n\nEnsure compliance with company policies and collectionprocedures.\n\nPrepare periodic collection reports and provide updates onaccount status.\n\nMaintain professional and positive relationships with customerswhile achieving collection targets.\n\nPreferred Qualifications\nExperience handling Canadian customer accounts.\nExposure to B2B collections and dispute management.\nExperience working with ERP systems such as SAP, Oracle, orsimilar platforms.\n\nFrench B1 and above certification.\nRequirements\nRequired Qualifications\nBachelor’s degree in commerce, Accounting, Finance, Business\nAdministration, or a related field.\n\n1-3 years of experience in Collections, Accounts Receivable,\nCredit & Collections, or Customer Service.\n\nStrong communication and negotiation skills.\n\nAbility to handle customer interactions professionally and\nconfidently.\n\nGood analytical and problem-solving skills.\n\nProficiency in Microsoft Excel, Outlook, and ERP systems.\n\nAbility to work independently and manage multiple accounts\neffectively\n\nFluency in both French and English (spoken and written) is\nmandatory. Performance Metrics \n\nCollection effectiveness and recovery rate.\nReduction in overdue accounts and aging balances.\nTimely dispute resolution.\nQuality and accuracy of account documentation.\nCustomer satisfaction and professionalism in communication.","description_format":"text","description_chars":2241,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Sales & Marketing","E-commerce Marketing","Data Entry & Processing"],"lifecycle":[{"event":"open","at":"2026-10-03T21:52:31Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.792,"p_room":0.55,"age_days":23,"expected_fill_days":20,"reasons":["conf:1","urgency","velocity","win:tail","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/vserve-ebusiness-solutions-collections-specialist","json_url":"https://alion.io/job/vserve-ebusiness-solutions-collections-specialist.json","meta":{"generated_at":"2026-10-27T10:01:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11445,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3801527},"rest":"https://alion.io/mcp/rest/get_company?id=3801527"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvserve-ebusiness-solutions-collections-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvserve-ebusiness-solutions-collections-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvserve-ebusiness-solutions-collections-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vserve-ebusiness-solutions-collections-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvserve-ebusiness-solutions-collections-specialist"}]}