{"id":1296868,"url":"https://alion.io/job/vspglobal-customer-support-1","title":"Customer Support 1","company":{"id":1817328,"name":"VSP Vision","domain":"vspvision.com","url":"https://alion.io/company/vspvision","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":67000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":99},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-29T17:12:01Z","board_verified":false,"closed_at":"2026-09-29T17:12:01Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"With general supervision, ensure accurate, timely, and efficient customer support. Respond to customer inquiries in a manner that supports the achievement of goals.Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may come by telephone, in person, or via the internet/e-email\nContingent on the Line of Business (LOB), requires in-depth knowledge in the following areas:\nPrescriptions, Plans, Products, Services, and Procedures\nOnline purchasing & e-Commerce knowledge\nInternet knowledge\nPayment processing/payment collections\nEligibility verification\nOrder Status, Shipping Status, and Stock Availability\nAccurate completion of necessary documentation, letters, and forms processing\nQuality Assurance testing for company software\nResearch and resolve issues/complaints and determine appropriate resolution(s)\nSolve problems and assist with issues that may not fit the “cookie-cutter” solution\nEffectively educate and influence customers and prospective customers on the value and benefits that the company offers through its products, services, and solutions\nIdentify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts\nEffectively maintain specific line of business Customer Service standards and support level standards\nRemain current on all changes to Customer Service policy, procedures, and product/services/solutions information to respond to customer inquiries accurately and consistently\nContingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information to attendees; available for occasional overnight travel\nContingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders\nContingent on the LOB, may be the first point of contact for Sales Representatives, not related to customer orders\nContingent on the LOB, may process claims based on business needs and workflow fluctuations\nJob Specifications\nTypically has the following skills or abilities:\nOne to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries\nAvailable to work any shift, including weekends, holidays, and/or overnight\nDemonstrated internet knowledge and understanding of basic internet browser settings\nDemonstrated ability to work with multiple software programs, simultaneously\nWorking knowledge of MS Office package\nEffective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries\nEffective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made\nExcellent interpersonal and rapport-building skills\nAbility to ask appropriate and relevant questions to identify customer needs\nProven problem-solving, negotiations, and decision-making skills\nAbility to use appropriate discretion and judgment in applying customer/call handling guidelines\nAbility to listen, process transactions and interact with customers simultaneously in a fast-paced environment\nIf this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check\nIn order to perform the duties of a Customer Support Representative successfully and consistently on our systems and networks, the following internet and equipment are required:\nOS (Provided)\nWindows 10\nCPU (Provided)\nIntel® Core™ i5-7500 (4 Cores/6MB/4T/3.6GHz)\nMemory (Provided)\n16GB 2X8GB 2666MHz DDR4 Memory\nHard Drive (Provided)\n256GB Solid State Hard Drive\nWired Headset (Provided)\nYes\nWired Connection (to Router/Modem; Cable/wire provided) Router/Modem NOT provided\nYes\nDownload Speed (per user on home network)\n50 Mbps\nUpload Speed (per user on home network)\n10 Mbps\nLoaded Latency\n< 150 ms\nFor roles that are remote (i.e., Work From Home (WFH) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment\nCompensationrange for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.\nSalary Ranges: $15.75 - $22.58VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintaina drug-free workplace and perform pre-employment substance abuse testing.\nUnincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance withthe Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.\nNotice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.\nWe have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click hereto learn about our application process and what to watch for regarding false job opportunities.\nAs a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to followInformation Security and Privacy Policies.","description_format":"text","description_chars":6104,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T09:42:18Z"},{"event":"close","at":"2026-09-29T17:12:01Z"}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/vspglobal-customer-support-1","json_url":"https://alion.io/job/vspglobal-customer-support-1.json","meta":{"generated_at":"2026-09-30T06:47:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4860,"day_limit":5000,"remaining_today":140,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}