{"id":4292927,"url":"https://alion.io/job/vultr-service-delivery-manager","title":"Service Delivery Manager","company":{"id":58892,"name":"Vultr","domain":"vultr.com","url":"https://alion.io/company/vultr","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":86,"open_postings":14,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":135000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Smartsheet","optional":false},{"name":"Vultr","optional":false}],"status":"live","first_seen_at":"2026-11-13T19:56:09Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T23:59:37Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who We Are\nVultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.\nVultr Cares\n100% company-paid insurance premiums for employee medical, dental and vision plans.\n\n401(k) plan that matches 100% up to 4%, with immediate vesting\n\nProfessional Development Reimbursement of $2,500 each year\n\n11 Holidays + Paid Time Off Accrual + Rollover Plan\n\nCommitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year\n\n$500 stipend for remote office setup in first year + $400 each following year\n\nInternet reimbursement up to $75 per month\n\nGym membership reimbursement up to $50 per month\n\nCompany paid Wellable subscription\n\nJoin Vultr\nVultr is seeking a highly skilled and experienced Service Delivery Manager to make sure what we promise customers is what they receive. You will be a customer-facing program manager, running delivery for several customer engagements at once and owning parts of larger programs alongside a Senior Service Delivery Manager. The engineering and operations teams do the technical work; you coordinate it, keep it moving and keep the customer informed. You will also plan and run cross-functional initiatives that improve how Vultr operates.\nThe ideal candidate is an organized, technically fluent program manager who keeps several engagements moving at once and works comfortably with customers and engineers alike. This is a highly visible role in a high-growth technology company, which will require ownership of outcomes you don't directly control, clear communication, and the persistence to follow work through to completion. You'll see delivery from every angle, from fast-moving customer engagements to multi-month AI infrastructure programs. Service Delivery is a new function at Vultr, and the practices you help establish will shape how it grows. This is your opportunity to join our fast growing team and leave your mark on Vultr and the future of Cloud Infrastructure.\nKey Responsibilities\nManage delivery for multiple concurrent customer engagements, from contract signature through go-live and customer acceptance.\n\nAct as the customer's day-to-day delivery contact, working alongside the account manager who owns the overall relationship.\n\nScope each engagement with the customer and internal teams, turn it into clear requests for the teams doing the work, and follow each one through to completion.\n\nTrack what was promised to each customer and confirm it has been delivered before the engagement closes.\n\nManage each customer's transition to ongoing account management and support, making sure the receiving teams have what they need.\n\nOwn defined workstreams on larger strategic programs, under the direction of a Senior Service Delivery Manager, who remains the customer's primary contact.\n\nAdvocate for the customer inside Vultr: raise their priorities, flag risks early and escalate delays that can be avoided.\n\nReport clear, accurate status to customers and internal stakeholders, drawing on what teams already track.\n\nPlan and run cross-functional internal initiatives, including coordination with external partners and vendors where needed.\n\nApply and improve the team's delivery methods, templates and standards.\n\nQualifications\n5-8 years of program or project management experience, including at least 3 years in customer-facing delivery of cloud, data center, hosting or infrastructure services.\n\nExperience managing several concurrent engagements with different customers, scopes and timelines.\n\nTechnical fluency with cloud and bare metal infrastructure (servers and GPUs, networking, storage, container platforms), enough to scope work and write clear requests for engineering teams.\n\nAbility to lead through influence with engineering, operations and sales teams.\n\nStrong organization and follow-through, and a calm, solution-oriented approach when plans change or issues arise.\n\nClear written and verbal communication with customers and internal teams.\n\nProficiency with Smartsheet, Jira, Confluence and Salesforce, or similar program management, collaboration and CRM tools.\n\nAbility to travel up to 15% to customer sites and data centers.\n\nFlexibility to work extended hours, including some weekends, around major customer launches and across customer time zones.\n\nPreferred: PMP, CAPM or equivalent certification; ITIL Foundation; experience with AI or GPU infrastructure.\n\nCompensation\n$135,000 - $150,000\nFinal compensation will vary depending on years of experience, background/skill set, location, and applicable laws.\nInclusion & Privacy\nWe are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.\nWe also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures.\nWhere allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy.","description_format":"text","description_chars":6308,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Gym membership","Internet reimbursement","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)"],"lifecycle":[{"event":"open","at":"2026-11-13T23:59:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":45,"reasons":["conf:1","win:early"],"computed_at":"2026-11-14T01:37:16Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":false},"html_url":"https://alion.io/job/vultr-service-delivery-manager","json_url":"https://alion.io/job/vultr-service-delivery-manager.json","meta":{"generated_at":"2026-11-14T01:37:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1476,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58892},"rest":"https://alion.io/mcp/rest/get_company?id=58892"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvultr-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvultr-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvultr-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vultr-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvultr-service-delivery-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4292927}},{"tool":"search_jobs","arguments":{"company":"vultr.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4292927},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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