{"id":3653732,"url":"https://alion.io/job/vwfs-ams-support-engineer","title":"AMS Support Engineer","company":{"id":4374806,"name":"VWFS","domain":"vwfs.pt","url":"https://alion.io/company/vwfs-pt","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Porto, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"Dynatrace","optional":false},{"name":"Git","optional":false},{"name":"GitOps","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-02T00:00:00Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Sobre a vaga\nAs an AMS Engineer, you will contribute to the operational stability, availability and continuous improvement of business-critical applications. You will work as part of the VWFS Porto AMS team, providing 2nd-level application support, managing incidents, problems, changes and service requests.\n\nO que vais fazer\n\nProviding 2nd-level application support for business-critical enterprise applications, acting as an operational troubleshooting point for incidents, service requests and problems across supported markets\nMonitoring and handling Incident, Request, Change and Problem queues, ensuring timely triage, prioritization, documentation, routing and escalation according to VWFS ITIL-based processes\nInvestigating application issues by analyzing logs, monitoring alerts, database information, batch and scheduled job execution, integration behavior, API errors and available deployment evidence\nSupporting incident restoration for Priority 1 and Priority 2 situations, including on-call participation, stakeholder communication, workaround coordination and escalation\nSupporting Problem Management by identifying recurring incident patterns, contributing to root-cause analysis, documenting known errors, and helping drive sustainable corrective actions\nSupporting controlled Change and Release activities across application environments, including deployment preparation, change validation, release calendar alignment and post-deployment checks\nSupporting database-related troubleshooting together with Platform and database teams, including database version alignment, SQL evidence collection and database refresh coordination\nSupporting containerized application operations by interpreting Kubernetes-level indicators such as pod status, deployment health, secrets and configuration issues\nWorking with automation and CI/CD tooling such as Git-based repositories, deployment pipelines and operational scripts to support deployments and planned activities\nSupporting monitoring and observability activities using enterprise monitoring solutions, helping detect anomalies, validate alerts, reduce false positives and improve operational visibility\nSupporting integration-related incident analysis across APIs, middleware components, file transfers, data flows and surrounding systems\nSupporting planned maintenance activities, credential and password rotations, certificate renewals, configuration updates and privileged access coordination\nCollaborating with Platform, TAM, Integrations, Functional teams, QA, vendors, HQ IT Operations, Service Management and market representatives\nMaintaining AMS documentation, including runbooks, operating instructions, known-error articles, release and deployment evidence, monitoring documentation and troubleshooting guides\nContributing to continuous improvement of AMS processes, ticket quality, monitoring quality, deployment readiness, knowledge sharing, automation usage and cross-team handovers\n\nO que é pedido\n\nBachelor’s degree in Informatics, Computer Science, Engineering, Information Systems, or equivalent practical experience\n3+ years of experience in Application Support, Application Management Services, IT Operations, ITSM, Service Management or similar operational support roles\nHands-on experience in 2nd-level support for business-critical enterprise applications, including incident triage, log analysis, escalation, stakeholder communication and service restoration\nGood understanding of ITIL-based processes, especially Incident Management, Problem Management, Change Management, Request Fulfillment, Release Management and Availability Management\nPractical experience with ITSM and ticketing tools, ticket lifecycle documentation, SLA-driven operations, evidence collection and communication of incident and change status\nStrong SQL and relational database troubleshooting awareness, ideally with Oracle Database and PostgreSQL experience\nBasic understanding of Linux, Kubernetes and containerized application operations, including pods, deployments, services, secrets, configuration management and GitOps concepts\nFamiliarity with automation and CI/CD tooling, deployment pipelines, YAML-based configuration, scripting and controlled release governance\nExperience or familiarity with monitoring and observability platforms such as Dynatrace, Prometheus or similar\nAbility to troubleshoot across application, database, integration and platform boundaries\nPractical scripting capability using Shell/Bash, Python or similar technologies to automate operational tasks and support Kubernetes operations through kubectl\nUnderstanding of enterprise integration patterns, APIs, middleware and file-based integrations\nAbility to work in controlled production environments with attention to documentation, approvals, auditability, evidence collection, access management and compliance requirements\nStrong communication and collaboration skills, with the ability to coordinate across AMS, Platform, TAM, Integrations, Functional teams, vendors, HQ teams and international markets\nAnalytical mindset, ownership attitude and service-oriented behavior\nAvailability to participate in on-call rotations and planned activities outside regular business hours for critical incidents, deployments and maintenance activities\nFluent in spoken and written English\n\nValorizado\n\nUnderstanding database refreshes, database version alignment, replication technologies and production-readiness validation is a strong advantage\n\nO que é oferecido\n\nInternship scholarship + meal allowance\nMentorship\nIncredible and unique annual company events\nOpportunity to work on an international project and be part of a multicultural and multidisciplinary team\nContinuous training – technical and behavioral development\nPossibility to remote work\nFree parking\n\nResumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.","description_format":"text","description_chars":5900,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-11-03T00:46:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.902,"p_room":1,"age_days":5,"expected_fill_days":26,"reasons":["seen:5","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/vwfs-ams-support-engineer","json_url":"https://alion.io/job/vwfs-ams-support-engineer.json","meta":{"generated_at":"2026-11-07T11:38:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12061,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4374806},"rest":"https://alion.io/mcp/rest/get_company?id=4374806"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvwfs-ams-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvwfs-ams-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvwfs-ams-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vwfs-ams-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvwfs-ams-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3653732}},{"tool":"search_jobs","arguments":{"company":"vwfs.pt","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3653732},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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