{"id":3749295,"url":"https://alion.io/job/vxi-associate-it-support","title":"Associate, IT Support","company":{"id":2353088,"name":"VXI Global Solutions","domain":"vxi.com","url":"https://alion.io/company/vxi-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":36,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Morrow, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-01T00:00:00Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-04T20:24:14Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"It's fun to work in a company where people truly BELIEVE in what they are doing!\nWe're committed to bringing passion and customer focus to the business.\nAs an Associate, IT Support at VXI GLOBAL SOLUTIONS LLC, you will provide essential technical assistance and support to internal employees, ensuring the smooth operation of IT systems and infrastructure.\nJob Responsibilities\nRespond to and resolve IT support requests and incidents via phone, email, and in-person.\nPerform basic troubleshooting of hardware, software, and network connectivity issues.\nInstall, configure, and maintain computer systems, peripherals, and software applications.\nProvide support for common business applications such as Microsoft Office Suite, email clients, and collaboration tools.\nAssist with user account management, including password resets and access provisioning.\nDocument support activities, solutions, and procedures in the help desk ticketing system.\nEscalate complex technical issues to appropriate senior IT staff or specialized teams.\nMaintain an accurate inventory of IT assets.\nEducate users on best practices for IT security and system usage.\nCollaborate with other IT team members to ensure efficient and effective support delivery.\n Job Qualifications\nHigh school diploma or equivalent; associate's degree in Information Technology or related field preferred.\n1-2 years of experience in an IT support role or a related technical position.\nBasic understanding of computer hardware, operating systems (Windows, macOS), and networking fundamentals.\nFamiliarity with common software applications, including Microsoft Office Suite.\nStrong problem-solving and analytical skills.\nExcellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.\nCustomer-focused attitude and a commitment to providing high-quality support.\nAbility to work independently and as part of a team in a fast-paced environment.\nCompTIA A+ certification or equivalent is a plus.\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":2122,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-04T14:35:36Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.593,"p_room":1,"age_days":4,"expected_fill_days":19,"reasons":["conf:9","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/vxi-associate-it-support","json_url":"https://alion.io/job/vxi-associate-it-support.json","meta":{"generated_at":"2026-11-05T06:33:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8140,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2353088},"rest":"https://alion.io/mcp/rest/get_company?id=2353088"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvxi-associate-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvxi-associate-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvxi-associate-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vxi-associate-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvxi-associate-it-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3749295}},{"tool":"search_jobs","arguments":{"company":"vxi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3749295},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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