{"id":3749391,"url":"https://alion.io/job/vxi-customer-experience-advisors","title":"Customer Experience Advisors","company":{"id":2353088,"name":"VXI Global Solutions","domain":"vxi.com","url":"https://alion.io/company/vxi-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kingston, Jamaica"],"countries":["JM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2025-12-24T00:00:00Z","employer_posted_date":"2025-12-24","last_verified_at":"2026-11-08T02:20:48Z","board_verified":true,"closed_at":null,"days_open":319,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":319},"description":"It's fun to work in a company where people truly BELIEVE in what they are doing!\nWe're committed to bringing passion and customer focus to the business.\nThe opportunity:\nFull-time positions\nAn exciting, fast paced call center environment centrally located in Kingston\nCompetitive base hourly wage\nAggressive Sales and Customer Satisfaction commission and incentive programs\nOvertime earnings opportunity\nLong term opportunities for advancement and promotion\nDuties and Responsibilities:\nRespond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)\nAnswering Inbound calls, providing product information and selling our well-known communication/home entertainment client’s channels, content packages, and Internet/Home phone services to prospective customers\nMeeting or exceeding the client’s Key Performance Indicators and guidelines in addition to company policies and procedures (including daily weekly and monthly sales targets and Net Promoter customer satisfaction objectives)\nMust maintain an acceptable level of performance week over week, month over month\nMust be capable of working in a high energy, high pressure, fun professional environment that is focused on delivering exceptional sales results and high customer satisfaction\nProvide exceptional service to customers during each interaction\nAddress all customer concerns and inquiries\nEngage customers in discovery dialogue designed to determine their needs and best programming, product or service selection\nAdhere to all company guidelines regarding the delivery of sales to customers\nEscalate problematic customer issues to management according to standard operating procedures\nProperly document each customer interaction according to company standard operating procedures\nMaintain an excellent on-time attendance record (schedule adherence)\nAdhere to company quality assurance guidelines and standard operating procedures\nAct with the highest levels of integrity and professionalism in each customer interaction\nRequirements:\n3 CXC subjects including English Language or 2 CXC subjects and City & Guilds Level 3 English\nWork experience is a plus but not required\nExemplary Attendance Records with Previous Employers\nProficient in Microsoft Office Products (Word, Excel, Powerpoint, etc.) and other computer-based systems\nExcellent written and verbal communication skills\nExcellent typing skills\nAdditional Company Requirements (If successful):\nOn condition of employment you will be required to:\nSubmit to a drug test\nProcess a police record certificate\nOn condition of employment you will be required to present the following;\nUpdated resume\n2 passport size photos\nEducational qualifications\nBirth Certificate and Marriage Certificate(if applicable)\nAny Valid Government issued photo identification (Passport, Driver’s Licence, or National ID\nTRN & NIS cards\nActive Bank Account from any major financial institution. CIBC account is preferred.\nEmployee Benefits include:\nPaid training for all accounts\nHealth Insurance and Life Insurance\nTransportation\nNo experience required \nApply Now\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":3236,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-04T14:35:36Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.05,"p_room":0.28,"age_days":319,"expected_fill_days":20,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/vxi-customer-experience-advisors","json_url":"https://alion.io/job/vxi-customer-experience-advisors.json","meta":{"generated_at":"2026-11-08T10:12:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22005,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2353088},"rest":"https://alion.io/mcp/rest/get_company?id=2353088"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvxi-customer-experience-advisors"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvxi-customer-experience-advisors"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvxi-customer-experience-advisors"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vxi-customer-experience-advisors\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvxi-customer-experience-advisors"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3749391}},{"tool":"search_jobs","arguments":{"company":"vxi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3749391},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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