{"id":3749301,"url":"https://alion.io/job/vxi-customer-service-sales-chat-representative","title":"Customer Service & Sales Chat Representative","company":{"id":2353088,"name":"VXI Global Solutions","domain":"vxi.com","url":"https://alion.io/company/vxi-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":36,"ghost_share":0,"stale_share":0.972,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Morrow, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-11T15:52:32Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"It's fun to work in a company where people truly BELIEVE in what they are doing!\nWe're committed to bringing passion and customer focus to the business.\nWe are looking for customer-focused and sales-driven individuals to join our team as Customer Service & Sales Chat Representatives. In this non-voice role, you will assist customers through chat, resolve billing inquiries, recommend products and services, and help drive customer satisfaction and sales performance.\nKey Responsibilities\nProvide customer support through chat channels\nAddress and resolve billing-related concerns and inquiries\nPromote and sell products, services, and package upgrades based on customer needs\nMaintain high levels of customer satisfaction and loyalty\nMeet quality, productivity, and sales performance goals\nHandle multiple customer interactions simultaneously while ensuring accuracy and professionalism\nDeliver exceptional service while balancing customer experience and sales objectives\nQualifications\nEducation\nHigh school diploma or GED required\nRequired Skills\nCommunication & Customer Service\nStrong written and verbal communication skills.\nCustomer-focused mindset.\nExcellent active listening and probing skills.\nAbility to build rapport and demonstrate empathy through chat interactions.\nAbility to follow established processes and scripts while maintaining a natural communication style.\nSales & Performance\nStrong sales aptitude\nGoal-oriented with the ability to meet productivity, quality, and sales metrics\nResults-driven and motivated to achieve performance targets\nProblem Solving & Adaptability\nStrong analytical and problem-solving skills\nAbility to identify customer needs and provide appropriate solutions.\nAdaptable to changing processes, systems, and business requirements\nOpen to coaching and continuous improvement\nProfessional Attributes\nHigh level of integrity and accountability\nStrong sense of ownership and responsibility\nAbility to work effectively under pressure\nStrong time management and multitasking skills.\nDetail-oriented with excellent organizational skills.\nResilient and capable of handling challenging customer situations professionally.\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll 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