{"id":3749289,"url":"https://alion.io/job/vxi-desktop-support-technician","title":"Desktop Support Technician","company":{"id":2353088,"name":"VXI Global Solutions","domain":"vxi.com","url":"https://alion.io/company/vxi-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"Okta","optional":false},{"name":"PowerShell","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Crowdstrike","optional":true},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T02:20:48Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"It's fun to work in a company where people truly BELIEVE in what they are doing!\nWe're committed to bringing passion and customer focus to the business.\nDesktop Support Technician\nDepartment: Information Technology\nReports To: Desktop Support Lead\nPosition Level: Technical Support / Tier 1-2 Support\nEmployment Type: Full-Time\nPosition Summary\nWe are seeking a motivated and technically skilled Desktop Support Technician to provide reliable technical support, troubleshoot hardware and software issues, and assist with daily IT operations across assigned locations.\nThis position will play an important role in maintaining endpoint stability, resolving user issues, supporting enterprise applications, and ensuring consistent IT service delivery.\nThe Desktop Support Technician will work closely with the Desktop Support Manager and other IT team members to resolve technical issues, support IT initiatives, maintain accurate documentation, and deliver excellent customer service.\nThe ideal candidate will possess strong troubleshooting abilities, experience supporting Windows enterprise environments, and the ability to diagnose and resolve technical issues while communicating clearly with end users.\n\nKey Responsibilities\n1. Desktop Support & Troubleshooting\nProvide Tier 1 and Tier 2 technical support for Windows workstations, laptops, peripherals, software, and connectivity issues.\nDiagnose and resolve Windows 10/11 operating system, hardware, software, and user access issues.\nTroubleshoot user profiles, application errors, printing issues, performance problems, and workstation connectivity.\nAssist with domain authentication, password issues, account lockouts, and basic Group Policy troubleshooting.\nUse Windows Event Viewer, application logs, and system diagnostic tools to identify and resolve technical issues.\nTroubleshoot VPN connectivity, DNS, DHCP, network adapters, and other endpoint networking issues.\nSupport enterprise applications, including contact center software, softphones, authentication platforms, and endpoint security tools.\nEscalate unresolved or high-impact incidents to the Desktop Support Manager or appropriate technical teams.\nProvide clear explanations and guidance to users with varying levels of technical knowledge.\n2. Active Directory & User Administratio n\nPerform authorized user and computer administration within Active Directory.\nAssist with account unlocks, password resets, group membership changes, and basic user access requests.\nManage user and computer objects within authorized permissions.\nAssist with troubleshooting domain connectivity and authentication issues.\nSupport Group Policy troubleshooting and approved configuration changes.\nAssist with identity and access management solutions, including Okta and multifactor authentication.\nEnsure account management activities follow established security policies and access controls.\n3. Endpoint Management & Software Deployment\nUtilize endpoint management solutions .\nPerform remote software installation, updates, application removal, and troubleshooting.\nAssist with Windows imaging and deployment processes using technologies such as MDT and Windows Deployment Services (WDS).\nSupport Windows operating system upgrades, patching, and endpoint compliance initiatives.\nPerform BIOS, firmware, and driver updates as required.\nMonitor endpoint health and identify systems requiring maintenance or remediation.\nValidate software deployments and document failures, resolutions, and remediation steps.\nPrepare, configure, and deploy workstations, laptops, monitors, printers, and other IT equipment.\n4. PowerShell & Technical Tools\nUse PowerShell and command-line tools to perform administrative tasks and collect system information.\nExecute approved scripts for software deployment, system configuration, and maintenance.\nAssist with troubleshooting script execution failures.\nIdentify repetitive support tasks that may benefit from automation.\nFollow established change management and testing procedures when using scripts or administrative tools.\n5. Incident Management & Customer Support\nMonitor assigned support queues and respond to incidents based on urgency and business impact.\nDocument troubleshooting steps, user communications, resolutions, and follow-up actions accurately.\nCommunicate incident status and resolution updates to users and management as appropriate.\nAssist with troubleshooting workstation or application outages.\nWork with networking, systems engineering, security, and application support teams to resolve complex issues.\nEnsure incidents are resolved within established service-level expectations.\nIdentify recurring support issues and recommend improvements to the Desktop Support Manager.\nProvide professional, courteous, and timely customer service.\n6. IT Standards, Compliance & Documentation\nEnsure endpoint configurations follow established IT security and operational standards.\nMaintain accurate workstation inventory, asset records, and equipment assignments.\nSupport endpoint security compliance, patching, and remediation efforts.\nFollow standard operating procedures for workstation setup, maintenance, replacement, and disposal.\nCreate and maintain accurate technical documentation and troubleshooting notes.\nAssist with testing new software, operating system updates, and IT solutions before production deployment.\nSupport audits and compliance initiatives by providing endpoint configuration and inventory information.\nProtect confidential company and user information in accordance with IT security policies.\nRequired Qualifications\n1-3 years of professional IT support experience, preferably within an enterprise environment.\nKnowledge of Windows 10/11 operating systems and desktop troubleshooting.\nExperience supporting hardware, software, peripherals, and network connectivity.\nFamiliarity with Active Directory user and computer administration.\nBasic understanding of Group Policy and Windows domain environments.\nWorking knowledge of DNS, DHCP, TCP/IP, VPN, and basic networking concepts.\nFamiliarity with PowerShell or command-line troubleshooting.\nExperience with remote desktop support and ticketing systems.\nAbility to troubleshoot technical issues methodically and independently.\nStrong written and verbal communication skills.\nAbility to prioritize multiple support requests in a fast-paced environment.\nStrong customer service and problem-solving skills.\nAbility to work independently and collaboratively with other IT team members.\nPreferred Qualifications\nExperience with PDQ Deploy and PDQ Inventory.\nExperience with Microsoft Deployment Toolkit (MDT), Windows Deployment Services (WDS), or similar imaging solutions.\nExperience supporting Okta, YubiKey, or other multifactor authentication solutions.\nFamiliarity with endpoint security solutions such as CrowdStrike Falcon.\nExperience supporting contact center technologies such as NICE CXone, Genesys, or similar platforms.\nBasic or intermediate PowerShell scripting experience.\nFamiliarity with Windows update management, BIOS updates, and driver deployment.\nExperience supporting multiple sites or remote users.\nCompTIA A+, Network+, Microsoft, or equivalent technical certifications.\nPrevious experience working in a help desk, service desk, desktop support, or field support role.\nPerformance Expectations\nSuccess in this role will be measured through:\nTimely and accurate resolution of assigned technical incidents.\nConsistent adherence to established service-level agreements.\nQuality and completeness of ticket documentation.\nPositive user satisfaction and professional customer service.\nSuccessful completion of workstation deployments, maintenance, and support activities.\nAccurate asset and endpoint inventory records.\nEffective escalation of complex or high-impact technical issues.\nCompliance with IT security, operational, and documentation standards.\nProactive identification of recurring issues and opportunities for improvement.\nRole Scope & Authority\nThe Desktop Support Technician is a hands-on technical support position responsible for providing day-to-day assistance to end users and maintaining assigned endpoint equipment.\nThe individual will be expected to independently handle routine technical issues, follow established procedures, document support activities, and escalate issues that require additional authorization or specialized expertise.\nResponsibilities involving departmental strategy, staffing decisions, employee performance management, budget approval, regional resource allocation, and major infrastructure changes will remain under the Desktop Support Manager.\nThe Desktop Support Technician may assist with these initiatives as assigned but will not have independent authority to make management-level decisions.\nCareer Development\nThis position provides opportunities to develop technical support, endpoint management, systems administration, scripting, networking, and IT operations skills.\nPotential career progression includes Senior Desktop Support Technician, Desktop Support Lead, Systems Administrator, Systems Engineer, or Desktop Support Supervisor.\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":9236,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center 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