{"id":3913303,"url":"https://alion.io/job/vxi-global-solutions-manager-operations","title":"Manager, Operations","company":{"id":2353088,"name":"VXI Global Solutions","domain":"vxi.com","url":"https://alion.io/company/vxi-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Morrow, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Project","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T02:20:48Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"It's fun to work in a company where people truly BELIEVE in what they are doing!\nWe're committed to bringing passion and customer focus to the business.\nVXI Global Solutions is a leading provider of business process and information technology outsourcing, offering comprehensive services to its clients. Our company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 40,000 people around the world including locations in China and the Philippines. We are seeking a dynamic Contact Center Operations Manager to join our team.\nAt VXI, we are guided by our Values of Excellence, Integrity, Teamwork, Agility, and Inventiveness.\nContact Center Operations Manager Overview:\nThe Operations Manager will be directly responsible for the culture, engagement, performance, and overall success of the campaign by ensuring direct reports are properly managed and developed to effectively support the campaign. This position requires a strategic leader who knows how and when to be tactical. A creative game-changer who is not afraid to roll up his/her sleeves to get the job done!\nYour Day to Day:\nAdhere to company policies on ethics and integrity\nCoach and develop team lead to more efficiently run a team of associates and meet KPIs and performance standards\nWork with Client Services Team and Operations Director to ensure that all client and VXI objectives are met.\nDevelop and maintain department understanding of client expectations and customer needs in order to set organizational direction and create opportunities to achieve objectives.\nDevelop, grow, and maintain a positive employee experience, increase employee capabilities and job satisfaction while ensuring that we uphold our standards and surpass the expectations of our clients.\nDevelop “The Plan” and lead the team by allocating resources, assigning responsibilities, coordinating, communicating, and participating in the activities necessary to achieve company goals.\nGuide the team to achieve performance metrics, troubleshoot problem areas, and recommend corrective/preventative action plans.\nLead and direct audits in order to improve business processes and activities.\nConduct reviews with Clients and Management Team to evaluate lessons learned and ensure best practices are integrated into process improvement efforts.\nPartner with Human Resources to co-manage all staff issues, including staffing and selection, goal setting, annual reviews, compensation planning, and career development.\nPartner with Workforce Management to ensure staffing and production remain at appropriate levels.\nMaintain constant and open communication with all stakeholders.\nEnsure that VXI is represented well to internal clients (our employees), external clients (and their customers), and the community at large.\nTo be successful, you must:\nMust be able to do root cause analysis.\nMust know how to manage line adherence.\nHave the ability to see the big picture and how it relates to the success of VXI.\nBe a natural leader who can energize multiple teams in an environment of change and growth.\nBe honest and inspire the team to operate with integrity.\nHave experience successfully managing contact center(s)/campaigns in excess of 200 employees.\nHave experience using Microsoft Project, Outlook, and Office (Word, Excel, and PowerPoint).\nBe flexible and adaptable to changing business needs.\nPossess excellent verbal, written, and presentation skills.\nHave the ability to deliver persuasive, confident and articulate communication across all levels internally and externally.\nPossess excellent judgment/problem solving skills.\nHave excellent interpersonal, organizational, mediation, and negotiation skills.\nBe recognized as a natural influencer with an ability to find creative solutions to deliver business plan targets.\nHave an advanced understanding and competency in Contact Center Workforce Management discipline.\nHave an advanced understanding of IT/Telephony systems within a contact center.\nEffective time management skills including ability to multitask, organize and prioritize\nHave experience in effectively delivering change within a sales and customer-focused organization.\nA self-starter able to facilitate strategic discussion to move business forward.\nP&L management within a Contact Center environment.\nThe Education/Experience required:\nHigh School Diploma Required\nBachelor’s degree preferred\n3+ years in a Contact Center Operations Management role with a demonstrated ability to lead people and gain results preferred\nThings to know:\nFlexible with schedule to accommodate working in a 24x7 environment and international time zones.\nMust be able to pass a background check and drug screen.\nThis description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Not included are duties and responsibilities common to all group manager positions including the requirements to attend or conduct staff meetings, prepare status reports, make internal and outside contacts, schedule; promote good housekeeping; enforce safety rules, security regulations, and standards of conduct; carry out equal employment opportunity policies; and to discipline, train, develop, and review the performance of subordinates.\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":5505,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-07T09:22:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":62500,"route":null,"cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/vxi-global-solutions-manager-operations","json_url":"https://alion.io/job/vxi-global-solutions-manager-operations.json","meta":{"generated_at":"2026-11-08T08:37:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18665,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2353088},"rest":"https://alion.io/mcp/rest/get_company?id=2353088"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvxi-global-solutions-manager-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvxi-global-solutions-manager-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvxi-global-solutions-manager-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vxi-global-solutions-manager-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvxi-global-solutions-manager-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3913303}},{"tool":"search_jobs","arguments":{"company":"vxi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3913303},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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