{"id":3965720,"url":"https://alion.io/job/vxi-global-solutions-scheduler","title":"Scheduler","company":{"id":2353088,"name":"VXI Global Solutions","domain":"vxi.com","url":"https://alion.io/company/vxi-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":36,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Morrow, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-09T14:03:39Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T14:03:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"It's fun to work in a company where people truly BELIEVE in what they are doing!\nWe're committed to bringing passion and customer focus to the business.\nJob Title:\nWFM Specialist 2 (Scheduler)\nReports to:\nWorkforce Supervisor\nReporting Staff:\nNone\nSummary:\nEssential Duties & Responsibilities include the following: Other duties may be assigned by the Department Head and / or its representatives\nThe Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.\nService Planning\nThe Scheduling and Service Planning specialist is expected to create short term to long range forecasts (but not limited to) for the following: workload, HC requirements, AHT Trends, shrinkage inputs, occupancy.\nRoutinely evaluate interval level attainment and trend against targets and forecast to identify production volume changes that will lead to workload reassessment and the appropriate realignment in specific or all fields.\nTrack and report forecasted vs actual production volume trends by LOB, campaign and site. Perform root cause analysis to identify the reasoning for poor service levels and create recommendation for turn around at the soonest possible time.\nMonitor attendance and tardiness by day and interval, adjust for staffing challenges, update scheduling database and generate attendance reports.\nAdept in Capacity Planning and maintenance.\nScheduling and Dissemination\nWithin guidelines of the company’s Standard Work Rules and using IEX as a scheduling software, generate schedules, determine the appropriate shift types and the number of shifts required to meet service levels by line of business (LOB) and at the campaign level.\nRoutinely clean up headcount roster and other related credentials in IEX.\nLoading the appropriate historical volumes and patterns into the scheduler to project month-over-month variances.\nEnsures that all operational staff are positioned effectively with minimal need for overtime to meet service level objectives.\nCompletely schedule agent development activities per the budget without risk to service level objectives. When large scale training and other initiatives require the use of other service area staffing, coordinate efforts by effectively communicating market/campaign.\nAble to identify needs for overtime and other necessary in office and out of office staffing adjustments ahead of time and incorporates into schedules. Advise and/or approve/deny time off requests based on objective analysis.\nConduct regular and impromptu meetings with other departmental partners to go through staffing models, recommended actions and call out any potential risks to service level objectives and Bill to Pay together with the action plans to course correct at the soonest possible time.\nOthers\nDesigns and/or improve report templates to effectively present production data and to clearly illustrate data trends relevant to management decision making.\nMinimum Requirements and Competency Expectation\nFor External Applicants\nAt least 1 year of experience in the call center industry\nMust have a background in Workforce Management and have served at least 6 months in the same function\nExternal Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management\nFor Internal Applicants\nCurrently employed in VXI as a WFM RTA with at least 6 months of experience in the field\nExcellent attendance record - 97% reliability and above.\nNo active PIP within the last 6 months\nKPIs at or above goal for the last 90 days\nFor lateral transfers, 6 months in current role/LOB\nFor promotions, no minimum tenure required\nProven analytical skills.\nProject-based knowledge of metrics or key measures for success.\nCollege graduate of any course; or subsequently completing a college degree in any course.\nOperational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.\nOperational knowledge in multiple WFM Solutions and applications - IEX is preferential.\nMust be flexible and ensures to meet the current and future demands of the business and team that is being supported.\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":4582,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-09T14:03:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":62500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-11-09T15:45:27Z"},"pay":null,"html_url":"https://alion.io/job/vxi-global-solutions-scheduler","json_url":"https://alion.io/job/vxi-global-solutions-scheduler.json","meta":{"generated_at":"2026-11-09T15:45:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22394,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2353088},"rest":"https://alion.io/mcp/rest/get_company?id=2353088"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvxi-global-solutions-scheduler"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvxi-global-solutions-scheduler"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvxi-global-solutions-scheduler"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vxi-global-solutions-scheduler\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvxi-global-solutions-scheduler"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3965720}},{"tool":"search_jobs","arguments":{"company":"vxi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3965720},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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