{"id":3862085,"url":"https://alion.io/job/vxi-global-solutions-supervisor-operations","title":"Supervisor, Operations","company":{"id":2353088,"name":"VXI Global Solutions","domain":"vxi.com","url":"https://alion.io/company/vxi-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carson City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-06T10:07:17Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T02:20:48Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"It's fun to work in a company where people truly BELIEVE in what they are doing!\nWe're committed to bringing passion and customer focus to the business.\nJob Summary**\nThe Supervisor, Operations at VXI Global Solutions, LLC. is responsible for leading and managing a team of customer service representatives to achieve operational excellence and meet key performance indicators. This role focuses on driving team performance, fostering a positive work environment, and ensuring exceptional customer experiences.\nJob Responsibilities**\n* Supervise and motivate a team of customer service representatives to consistently meet and exceed performance targets in areas such as quality, productivity, and customer satisfaction.\n* Conduct regular coaching sessions, performance reviews, and provide constructive feedback to team members to facilitate their professional growth and development.\n* Monitor daily team performance, analyze metrics, and identify trends to proactively address areas for improvement and implement corrective actions.\n* Ensure adherence to company policies, procedures, and client-specific guidelines, maintaining a high standard of compliance and operational integrity.\n* Handle escalated customer inquiries and complex issues, providing effective resolutions and maintaining customer loyalty.\n* Collaborate with other departments, including Quality Assurance, Training, and Workforce Management, to optimize operational processes and improve overall efficiency.\n* Participate in the recruitment, onboarding, and training of new team members, ensuring they are well-equipped to succeed in their roles.\n* Prepare and present performance reports to management, highlighting achievements, challenges, and proposed solutions.\n* Foster a positive and supportive team environment, promoting teamwork, open communication, and employee engagement.\n* Identify opportunities for process improvement and contribute to the development and implementation of best practices.\nJob Qualifications**\n* Bachelor's degree in Business Administration, Management, or a related field, or equivalent practical experience.\n* 2+ years of experience in a supervisory or team lead role within a call center or customer service environment.\n* Proven track record of successfully leading and motivating teams to achieve performance goals.\n* Strong understanding of customer service principles and best practices.\n* Excellent communication (verbal and written), interpersonal, and coaching skills.\n* Ability to analyze data, identify trends, and make data-driven decisions.\n* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).\n* Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.\n* Strong problem-solving and conflict resolution skills.\n* Demonstrated ability to maintain confidentiality and handle sensitive information.\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with 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