# Kaiser MSCC Training Supervisor

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Summary:** The Kaiser MSCC Training Supervisor at VXI Global Solutions, LLC. is responsible for leading, developing, and overseeing the training programs for Kaiser Permanente Member Services Contact Center (MSCC) agents. This role ensures agents are highly proficient in Kaiser Permanente's policies, procedures, and systems, delivering exceptional member support and achieving key performance indicators. Job Responsibilities:** * Supervise, coach, and mentor a team of trainers, ensuring consistent delivery of high-quality training and adherence to VXI and Kaiser Permanente standards. * Monitor and evaluate training effectiveness through observations, assessments, performance metrics, and feedback, making data-driven adjustments to improve outcomes. * Collaborate with operations management, quality assurance, and Kaiser Permanente representatives to identify training needs, address performance gaps, and implement process improvements. * Stay current with Kaiser Permanente MSCC updates, policy changes, and system enhancements, int

- **Id**: 3749307
- **Url**: <https://alion.io/job/vxi-kaiser-mscc-training-supervisor>
- **Role**: Industrial Engineering
- **Role family**: Industrial Engineering
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Montgomery, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-27T00:00:00Z
- **Employer posted date**: 2026-10-27
- **Last verified at**: 2026-11-13T14:58:03Z
- **Board verified**: yes
- **Days open**: 17
- **Description format**: text
- **Description chars**: 2771
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Business Process Outsourcing (BPO), Call Center Services

## Company

- **Id**: 2353088
- **Name**: VXI Global Solutions
- **Domain**: vxi.com
- **Url**: <https://alion.io/company/vxi-com>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 40
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 32
- **Computed at**: 2026-11-12T10:38:37Z

## Technologies

- **Microsoft Office** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 17

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-04T14:35:36Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 1; Filings 12m: 1

## Liveness

- **Score**: 57
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.629
- **P room**: 0.9
- **Age days**: 16
- **Expected fill days**: 32
- **Reasons**: conf:3, stale_co, velocity, win:mid, comp:brand
- **Computed at**: 2026-11-12T10:38:37Z

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.