{"id":3749313,"url":"https://alion.io/job/vxi-supervisor-operations","title":"Supervisor, Operations","company":{"id":2353088,"name":"VXI Global Solutions","domain":"vxi.com","url":"https://alion.io/company/vxi-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":40,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-13T14:58:03Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"It's fun to work in a company where people truly BELIEVE in what they are doing!\nWe're committed to bringing passion and customer focus to the business.\nJob Summary**\nThe Operations Supervisor at VXI GLOBAL HOLDINGS BV (PHILIPPINES) is responsible for overseeing and directing the day-to-day activities of a team of customer service representatives to ensure the achievement of key performance indicators (KPIs) and operational excellence. This role involves coaching, developing, and motivating team members, as well as maintaining a high level of customer satisfaction.\nJob Responsibilities**\n* Lead, motivate, and coach a team of customer service representatives to meet and exceed individual and team performance targets, including service level agreements, quality scores, and productivity metrics.\n* Monitor team performance in real-time, identify areas for improvement, and implement corrective actions.\n* Conduct regular one-on-one coaching sessions, performance reviews, and provide constructive feedback to direct reports.\n* Handle escalated customer inquiries and complex issues, ensuring prompt and satisfactory resolution.\n* Ensure adherence to company policies, procedures, and quality standards.\n* Develop and implement action plans to address performance gaps and improve overall team efficiency.\n* Collaborate with other departments to resolve operational issues and improve cross-functional processes.\n* Prepare and analyze performance reports, identifying trends and recommending solutions.\n* Assist in the recruitment, training, and onboarding of new team members.\n* Maintain a positive and engaging work environment that fosters teamwork and professional growth.\nJob Qualifications**\n* Bachelor's degree in Business Administration, Management, or a related field.\n* Minimum of 2-3 years of experience in a supervisory or team lead role within a call center or customer service environment.\n* Proven track record of successfully leading and motivating teams to achieve performance targets.\n* Excellent communication (verbal and written), interpersonal, and coaching skills.\n* Strong analytical and problem-solving abilities with a keen eye for detail.\n* Proficiency in using call center software, CRM systems, and Microsoft Office Suite (Word, Excel, PowerPoint).\n* Ability to work effectively in a fast-paced, dynamic environment and adapt to changing priorities.\n* Strong customer-centric approach 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