{"id":3749338,"url":"https://alion.io/job/vxi-team-leader-2","title":"Team Leader","company":{"id":2353088,"name":"VXI Global Solutions","domain":"vxi.com","url":"https://alion.io/company/vxi-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Davao City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-11-08T02:20:48Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"It's fun to work in a company where people truly BELIEVE in what they are doing!\nWe're committed to bringing passion and customer focus to the business.\nSummary:\nThe position is responsible for managing a group of 11 up to 20 Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps.\nEssential Duties & Responsibilities include the following: (Other duties may be assigned by the Department Head and / or its representatives)\nTracks and documents employee time (punctuality, attendance, ACD minutes, and up-training)\n\nReviews agent performance results daily to ensure all goals are met or exceeded\n\nAnalyzes and trends agent KPI/Sales performance\n\nIdentifies performance gaps and prepare action plans for effective coaching and performance improvement during one-on-one feedback\n\nMonitors and assesses employee calls to drive performance improvement plans\n\nEnsures agent calls are aligned with Quality Assurance objectives and targets, and CSAT expectations\n\nBe hands-on and demonstrates a desire to help Account Associates by building effective working relationships, driving individual responsibility, and accountability, and contributing to the site’s successful performance\n\nTeaches and improves up-selling and technical skills (i.e. improved call handling, navigation and Product information research etc)\n\nReviews and distributes procedure changes/updates in a timely manner. Ensures agents understand changes and are aligned with organizational/site goals\n\nPlans and conducts team meetings to share information, calibrate knowledge and performance, and motivate agents to learn and excel\n\nAttends assigned Leadership Calibrations\n\nAssists and tracks agent password resets\n\nAssists, tracks, and coordinates issues with supporting departments, such as IT (computers, headsets, software, etc), HR (payroll issues), and Workforce (overtime, attendance tracking, etc.)\n\nAdministers HR and Department policies as instructed\n\nConducts annual reviews/PACS/E-valuation\n\nPresents his/her team’s performance in a business review format either weekly or monthly\n\nSupports and enforces:\nCode of Conduct\n\nCompliance Requirements and Procedures\n\nDress Code\n\nEnglish Only Policy\n\nAttitude/Behavior o Integrity\n\nCall Handling\n\nDrives teamwork and team performance\n\nCreates, implements, and supports call center initiatives\n\nEducation & Experience:\nBachelor’s/College degree holder\n\nHeld a Team Leader/Supervisory position for at least 1 year in a BPO company\n\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":2695,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-04T14:35:36Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.496,"p_room":0.28,"age_days":54,"expected_fill_days":27,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/vxi-team-leader-2","json_url":"https://alion.io/job/vxi-team-leader-2.json","meta":{"generated_at":"2026-11-08T11:09:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23981,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2353088},"rest":"https://alion.io/mcp/rest/get_company?id=2353088"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvxi-team-leader-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvxi-team-leader-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvxi-team-leader-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vxi-team-leader-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvxi-team-leader-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3749338}},{"tool":"search_jobs","arguments":{"company":"vxi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3749338},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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