{"id":2200689,"url":"https://alion.io/job/vynca-patient-access-coordinator","title":"Patient Access Coordinator","company":{"id":4479,"name":"Vynca","domain":"vyncacare.com","url":"https://alion.io/company/vynca","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":22,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-10-09T21:04:06Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T03:47:11Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.\nWe’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.\nAt Vynca, our mission is to provide comprehensive care for more quality days at home.\nAbout the job\nThe Patient Access Coordinator is Vynca's front line - often the first voice a patient, family member, provider, or health plan hears. This role owns every inbound call and, separately, owns direct referrals end to end (from providers, hospitals, facilities, and community partners) through intake and prep, then hands the fully prepped referral to EMA for direct outreach. MIF list referrals are out of scope for this role. The ideal candidate is warm and calm under pressure, catches clinical red flags, and keeps calls and referrals moving without anything falling through the cracks.\nAt this time we are only considering applicants in the following states with a strong preference for those EST based: California, Arizona, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah and Washington.\nWhat you'll do\nServe as the primary point of contact for inbound calls, meeting call answer rate and service level targets, and flagging volume or staffing risks to the Shared Services Manager.\n\nAssess each caller's need and route or warm-transfer to the right department the first time; identify clinical trigger words and escalate to triage immediately per protocol.\n\nDe-escalate distressed or upset callers, and know when to involve a supervisor or clinician.\n\nOwn direct referrals end to end (providers, hospitals, facilities, community partners); MIF list referrals are out of scope.\n\nComplete intake for each direct referral - pre-admission assessment, scheduling support, and documentation - then hand off the fully prepped referral to EMA for direct outreach.\n\nDocument call and intake details accurately in real time; maintain databases, logs, census sheets, and contact lists.\n\nManage voicemails, callback queues, and after-hours messages within established timeframes.\n\nMeet call handling and referral prep targets; follow scripts and quality standards; participate in coaching, team meetings, and huddles.\n\nMaintain strict HIPAA compliance, and perform other duties as assigned.\n\nYour experience and qualifications\nAssociate degree or medical/business office training highly preferred.\n\n2+ years in a high call volume role (i.e call center, medical front office, patient access, and/or or intake/admissions).\n\nHealthcare experience required. Experience in palliative care, home health, hospice, discharge planning, or safety-net hospital settings, highly preferred.\n\nProven de-escalation skills with distressed or grieving callers, and the judgment to know what to escalate.\n\nAbility to recognize clinical trigger words after training (no license required); clinical fluency from training or experience alongside SWs, RNs, MAs, chaplains, or scribes a plus.\n\nStrong multitasker across phone, documentation, and multiple systems; reliable attendance; comfortable with Google Workspace, Salesforce, telephony, and EHR systems.\n\nCultural competency and working knowledge of HIPAA, with the ability to manage difficult conversations involving serious illness, grief, and/or end of life care.\n\nWilling and able to work Monday-Friday 8:30-5pm EST with occasional evenings/weekends.\n\nBilingual (English/Spanish) required.\n\nAdditional Information\nThe hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.\n\nBackground Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.\n\nJob Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.\n\nVaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.\n\nEmployment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.\n\nEqual Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.\n\nEnvironmental Conditions and Physical Requirements: Works with Vynca patients/clients remotely and/or in-person. Successfully performs the essential duties and responsibilities of the position through the use of physical activities as described below:\nRegularly requires sitting, standing, walking, talking, use of hands, listening, and observing.\n\nRegularly requires working at a computer for an entire shift (with appropriate breaks).\n\nRegularly requires use of laptop and video-conferencing technology.\n\nOccasionally requires reaching, stooping, bending, kneeling, and lifting items weighing 25 pounds or less.\n\nOccasional travel may be required to perform job duties, attend training, or company events.","description_format":"text","description_chars":5760,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Company events"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Care Services","Hospice & Palliative Care"],"lifecycle":[{"event":"open","at":"2026-10-09T21:16:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:2","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/vynca-patient-access-coordinator","json_url":"https://alion.io/job/vynca-patient-access-coordinator.json","meta":{"generated_at":"2026-10-12T04:05:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6439,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4479},"rest":"https://alion.io/mcp/rest/get_company?id=4479"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvynca-patient-access-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvynca-patient-access-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvynca-patient-access-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vynca-patient-access-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvynca-patient-access-coordinator"}]}