{"id":1220196,"url":"https://alion.io/job/vyntra-customer-success-manager-payments","title":"Customer Success Manager - Payments","company":{"id":694490,"name":"Vyntra","domain":"vyntra.com","url":"https://alion.io/company/vyntra","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mechelen, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-25T10:15:44Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-26T15:08:24Z","board_verified":false,"closed_at":"2026-10-26T15:08:24Z","days_open":31,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":31},"description":"Vyntra helps financial institutions understand, monitor and protect their critical transaction ecosystems.\nOurTransaction Observability platform gives banks real-time visibility into the flow of transactions across complex payment environments, helping operations teams investigate issues faster, improve resilience and understand what's happening across their transaction landscape.\nWe're looking for a Customer Success Manager to own relationships with an international portfolio of banking customers across Europe, North America and APAC.\nThis role sits at the intersection of Customer Success and payments. You'll need to understand the payments world well enough to have credible conversations with banking customers, while building the relationships that drive adoption, retention and long-term growth.\nYou don't need to be a payments engineer or the person who solves every technical issue. You do need to understand the customer's environment, recognise what matters and bring together the right people across Vyntra to achieve the right outcome.\nThis is a hybrid role with around two days a week in our Mechelen office and regular customer travel.\nWhat You'll Do\nOwn the relationship with a portfolio of banking customers, taking responsibility for satisfaction, adoption, retention and growth.\n\nBuild trusted relationships across payments, operations, technology and executive stakeholders.\n\nUnderstand each customer's transaction environment, priorities and operational challenges.\n\nDevelop customer success plans and lead regular business reviews, connecting customer objectives with the value they achieve from Vyntra.\n\nProactively identify adoption gaps, risks and opportunities rather than waiting for customers to raise problems.\n\nCoordinate Product, Professional Services, Support and other internal teams around customer priorities.\n\nLook beyond individual issues to understand the wider health and direction of the customer relationship.\n\nIdentify opportunities to expand the relationship through increased adoption, upsell and cross-sell.\n\nBring customer insight back into Vyntra, helping shape product development, use cases and Customer Success best practice.\n\nWho You Are\nYou're an experienced customer-facing professional who understands both relationships and the payments environment.\nYou can step back from individual issues, understand the bigger picture and work out what the customer is trying to achieve. You're comfortable coordinating different teams and building relationships with business, operational and technical stakeholders.\nYou don't need to be deeply technical. What's important is having enough payments knowledge to understand the conversation, ask good questions and be credible with customers.\nWhat We're Looking For\nProfessional experience within the payments ecosystem for example payments technology, transaction banking, payment operations, payment processing, financial messaging, acquiring or another relevant banking/payments environment.\n\nExperience owning ongoing relationships with complex B2B or enterprise customers.\n\nA good working understanding of how payments move through banks and payment ecosystems.\n\nExperience in Customer Success, Client Relationship Management, Account Management, Technical Account Management, Professional Services or a similar customer-facing role.\n\nAbility to work across multiple customer stakeholders and coordinate internal teams to drive actions through to completion.\n\nCommercial awareness, including retention, adoption and account growth.\n\nClear, concise communication and the confidence to build relationships with senior stakeholders.\n\nFluent English; French and/or Dutch (Flemish) strongly preferred.\n\nWe may also consider someone with an outstanding enterprise Customer Success background and strong financial services experience who can demonstrate a solid understanding of the payments landscape and the ability to build deeper domain knowledge quickly.\nNice to Have\nExperience with SWIFT, SEPA, ISO 20022, payment rails, messaging standards or payment infrastructure.\n\nExperience in Transaction Observability, payment operations, fraud, AML or Financial Crime Prevention.\n\nExperience delivering customer workshops, training or solution demonstrations.\n\nExperience within a SaaS or growing FinTech environment.\n\nFamiliarity with AI-enabled or data-driven platforms.\n\nAbout Vyntra\nVyntra combines Transaction Observability and Financial Crime Prevention to help financial institutions gain visibility into their transaction ecosystems, strengthen operational resilience and combat financial crime.\nToday, more than 100 financial institutions worldwide rely on Vyntra to improve operational efficiency, strengthen compliance and build trust across their financial operations.\n#transactionobservabiity #payments #vyntra #fincrime","description_format":"text","description_chars":4828,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Belgium","iso":"BE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Payment Processing & Gateways","RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-09-25T11:46:50Z"},{"event":"close","at":"2026-10-26T15:08:24Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/vyntra-customer-success-manager-payments","json_url":"https://alion.io/job/vyntra-customer-success-manager-payments.json","meta":{"generated_at":"2026-11-06T05:17:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9230,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":694490},"rest":"https://alion.io/mcp/rest/get_company?id=694490"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvyntra-customer-success-manager-payments"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvyntra-customer-success-manager-payments"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvyntra-customer-success-manager-payments"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vyntra-customer-success-manager-payments\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvyntra-customer-success-manager-payments"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1220196}},{"tool":"search_jobs","arguments":{"company":"vyntra.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1220196},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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