{"id":505657,"url":"https://alion.io/job/vyond-sr-customer-success-manager","title":"Sr. Customer Success Manager","company":{"id":171982,"name":"Vyond","domain":"vyond.com","url":"https://alion.io/company/vyond","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Mateo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-09-03T03:07:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-30T17:31:01Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"Vyond’s Customer Success team plays a critical role in driving customer growth, retention, and advocacy across our named and strategic accounts.\nAs a Senior Customer Success Manager, you’ll own a portfolio of high-value enterprise accounts and be responsible for both customer outcomes and account growth. You’ll help customers realize value from Vyond while identifying opportunities to expand into new teams, use cases, stakeholders, and products.\nYou’ll partner closely with Account Executives to develop expansion opportunities and bring new Vyond products and capabilities to customers. You’ll be expected to understand an account deeply, uncover business priorities and whitespace, build relationships across the organization, and create the path from customer need to commercial opportunity.\nThis is a senior, strategic role for someone who is commercially curious, outcome-driven, and comfortable operating with both customers and executives.\nWhat You'll Do\nDrive Account Growth\nOwn the expansion strategyacross your portfolio, identifying opportunities to grow revenue through additional teams, use cases, seats, and products.\n\nBuild a deep understanding of each account’s business priorities, organizational structure, current Vyond footprint, and whitespace.\n\nIdentify expansion triggers such as new initiatives, organizational changes, increased usage, new stakeholders, and emerging use cases.\n\nBuild relationships beyond the original buying group to create multi-threaded accounts and new paths to growth.\n\nIntroduce new Vyond products and capabilities to existing customers, connecting them to relevant business problems and outcomes.\n\nPartner with Account Executives to develop and advance expansion opportunities, align on account strategy, and convert customer value into revenue.\n\nDrive Customer Outcomes & Retention\nAct as the strategic voice of the customer, understanding their goals, challenges, and measures of success.\n\nLead QBRs and executive conversations focused on business outcomes and value.\n\nGuide onboarding, activation, adoption, and value realization, ensuring customers reach meaningful time-to-value quickly.\n\nUse customer usage and engagement data to identify both risk and opportunityand take proactive action.\n\nBuild trusted relationships from end users to executive sponsors and develop customer champions.\n\nOperate as a Strategic Partner\nNavigate complex enterprise organizations and influence stakeholders without direct authority.\n\nPartner cross-functionally with Sales, Product, Marketing, and Support to solve customer problems and accelerate growth.\n\nBring customer insights and emerging use cases back to Vyond to influence product and go-to-market strategy.\n\nMaintain strong account plans, customer data, and communication so internal teams can act quickly and effectively.\n\nWhat We're Looking For\n5+ years of experiencein Customer Success, Account Management, Strategic Accounts, Solutions Consulting, or a related customer-facing role, ideally in B2B SaaS.\n\nProven experience managing enterprise or strategic accountswith multiple stakeholders and complex organizational structures.\n\nDemonstrated track record of account expansionand influencing revenue growth within existing customers.\n\nExperience introducing new products, capabilities, or use cases and expanding into new teams or buying centers.\n\nStrong commercial instincts-you understand how to identify, develop, and create momentum around expansion opportunities.\n\nExcellent discovery skills and the ability to connect customer challenges to business outcomes and relevant solutions.\n\nExperience partnering closely with Sales, with CS playing an active role in identifying and developing expansion opportunities.\n\nStrong executive presence and confidence leading conversations with senior customer stakeholders.\n\nExcellent account planning, project management, communication, and cross-functional collaboration skills.\n\nComfortable navigating ambiguity and influencing without authority.\n\nExperience with Salesforce, ChurnZero, Slack, Outreach, Chorus, Highspot, or similar tools is a plus.\n\nWhat Success Looks Like\nCustomers expand their use of Vyond across teams, use cases, and products.\n\nYou consistently identify and develop expansion opportunities with Sales.\n\nNew Vyond products gain traction because you identify where they solve meaningful customer problems.\n\nYour accounts are healthy, growing, multi-threaded, and positioned for long-term partnership.\n\nCustomers can clearly articulate the business value they receive from Vyond.\n\nSales sees you as a strategic growth partner.","description_format":"text","description_chars":4597,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Generative 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