{"id":1399839,"url":"https://alion.io/job/vytlone-pickpoint-installation-coordinator","title":"PickPoint Installation Coordinator","company":{"id":3787049,"name":"VytlOne","domain":"vytlone.com","url":"https://alion.io/company/vytlone","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":25,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T14:50:44Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-06T19:08:42Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Overview\nTheInstallation Coordinator plays a critical role in delivering a seamless customer experience by leading the planning, installation, and ongoing support of PickPoint solutions at customer locations. This role combines technical expertise with strong project coordination and customer engagement to ensure successful implementations, minimal downtime, and long-term client satisfaction. This position partners closely with internal teams and customers to proactively troubleshoot issues, optimize system performance, and contribute to continuous improvement in service delivery. It is ideal for someone who thrives in a hands-on, fast-paced environment and takes pride in delivering high-quality, customer-focused solutions.\nPosition Location\nThis is a remote-based position for candidates based in the East-coast region of the US.\nWho We Are\nPickPoint is a Silicon Valley-rooted pharmacy technology division on a mission to reinvent how medication reaches patients - from LED-guided smart lockers to remote dispensing systems that bring pharmacy care to places it's never reached before. Headquartered in Fremont, California, and built on two decades of engineering firsts (including award-winning tele pharmacy technology recognized by ASHP and AMSUS), we're a team that treats healthcare logistics like the hard, exciting engineering problem it is. If you want to build technology that's live in hospitals, military installations, and clinics across the globe - and see your work directly improve patient outcomes - you'll fit right in here.\nWhy Choose a Career at VytlOne?\nAt VytlOne, our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger - where their work truly matters. We foster a culture of authenticity, where you’re encouraged to be yourself and a place to grow, collaborate and make a real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team, united by a bold mission and a spirit of innovation. Here, you’ll find a place where your ideas are heard, your contributions are valued, and your career can thrive.\nResponsibilities\nInstallation & Project Coordination\nLead end-to-end coordination of installation projects, ensuring all equipment, materials, and travel logistics are prepared and aligned with project timelines\nPartner with customers and internal teams to confirm scope, expectations, and readiness prior to installation\nMonitor installation progress and proactively address risks to ensure timely and successful delivery\nCustomer Experience & Relationship Management\nServe as a primary point of contact during installations and post-install support\nDeliver on-site training and follow-up to ensure effective system use and minimal operational disruption\nBuild strong relationships with customers through responsive communication, professionalism, and timely resolution of issues\nTechnical Support & Troubleshooting\nDiagnose and resolve complex hardware, software, and networking issues\nProvide both remote and on-site technical support to minimize customer downtime\nPerform system upgrades, repairs, and preventative maintenance on equipment\nOperational Excellence & Documentation\nMaintain accurate records of service activities, customer interactions, and project updates using systems such as HubSpot\nCreate and maintain knowledge base documentation to support team efficiency and consistent service delivery\nIdentify opportunities to improve processes, tools, and overall service delivery\nCompliance & Organizational Expectations\nMaintain customer confidentiality and adhere to all applicable compliance and ethical business conduct standards\nPromptly report any compliance concerns in accordance with company policy\nComplete all required training within established timeframes\nMaintain regular attendance and availability, including participation in on-call support as needed\nPerform other duties as assigned\nQualifications\nEducation\nAssociate degree in Electronics, Computer Science, or related field, or a combination of education and relevant experience\nExperience\nMinimum of three (3) years of troubleshooting, hardware repair, or technical field service experience\nExperience managing or coordinating installation or service projects preferred\nMilitary experience is a plus \nKnowledge, Skills, and Abilities:\nAbility to travel to customer locations\nStrong project coordination and prioritization skills in a multi-project environment \nAdvanced troubleshooting capabilities across computer systems, peripherals, and networking environments \nAbility to install, configure, and maintain hardware and software systems \nEffective communication skills, including the ability to translate technical information for non-technical users \nDemonstrated ownership and accountability for customer outcomes \nProactive problem-solving mindset with the ability to anticipate and address issues \nAbility to work independently while collaborating effectively with cross-functional teams \nStrong documentation and organizational skills \nCustomer-focused approach with a commitment to service excellence\nWE OFFER\nAt VytlOne we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You’ll work with a mission-driven organization focused on improving healthcare outcomes.\nEnjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:\nComprehensive mental health and wellbeing resources\nNationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including an $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums\nCompany-paid basic life/AD&D, short-term and long-term disability insurance\nRx, dental, vision, other voluntary benefits, and FSA\nEmployer-matched 401k Plan\nComprehensive PTO plan\nAnd more!\nJoin us and help build the future of pharmacy care - better outcomes, stronger margins, and healthier communities.\nCompensation: $25-$35/hour\n*Actual compensation may vary based on factors such as experience and skills. Final compensation will be determined through a comprehensive evaluation of each candidate’s qualifications and alignment with role expectations.\nFOR MORE INFORMATION:\nVytlOne Website VytlOne LinkedIn","description_format":"text","description_chars":6360,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems","Pharmacies"],"lifecycle":[{"event":"open","at":"2026-09-28T14:50:44Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.488,"p_room":0.368,"age_days":7,"expected_fill_days":3,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/vytlone-pickpoint-installation-coordinator","json_url":"https://alion.io/job/vytlone-pickpoint-installation-coordinator.json","meta":{"generated_at":"2026-10-06T21:36:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1188,"day_limit":5000,"remaining_today":3812,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3787049},"rest":"https://alion.io/mcp/rest/get_company?id=3787049"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvytlone-pickpoint-installation-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvytlone-pickpoint-installation-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvytlone-pickpoint-installation-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vytlone-pickpoint-installation-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvytlone-pickpoint-installation-coordinator"}]}