{"id":2577949,"url":"https://alion.io/job/vyvebroadband-direct-sales-program-manager-vyve-broadband","title":"Direct Sales Program Manager - Vyve Broadband","company":{"id":2610677,"name":"Vyvebroadband","domain":"vyvebroadband.com","url":"https://alion.io/company/vyvebroadband","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":104000,"period":"year","method":"global_role_seniority_cell","sample_n":2171},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-15T00:46:54Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-02T17:53:20Z","board_verified":false,"closed_at":"2026-11-02T17:53:20Z","days_open":18,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":18},"description":"Direct Sales Program Manager\nDepartment: Direct Sales\nReports To: Director of Direct Sales\nLocation: Remote\nFLSA Status: Exempt\nCompensation: TBD Base Salary + Performance-Based Commission/Incentive (Target OTE: TBD)\nPosition Summary\nThe Direct Sales Program Manager is responsible for the coordination, execution, and continuous improvement of programs and initiatives supporting the Direct Sales Channel. This role helps ensure Direct-to-Door (D2D), reseller, Multi-Dwelling Unit (MDU), EMA/NEMA, and other direct sales initiatives are effectively implemented, measured, and supported across the organization.\nThe Program Manager serves as a key operational resource for the Direct Sales organization, working closely with the Director of Direct Sales and cross-functional teams to coordinate market initiatives, improve processes, track performance, manage program requirements, and resolve operational barriers impacting sales execution and the customer experience.\nThis role partners with Sales, Operations, Marketing, Construction, Customer Care, Finance, and billing to ensure Direct Sales programs are aligned, scalable, measurable, and positioned to support customer acquisition and revenue growth.\nEssential Duties and Responsibilities\nDirect Sales Program Management\nCoordinate the planning, implementation, and ongoing management of Direct Sales programs and initiatives.\nSupport D2D, D2D resellers, MDU, EMA/NEMA, and other customer acquisition programs within the Direct Sales Channel.\nDevelop and maintain program documentation, processes, workflows, timelines, and performance tracking.\nCoordinate program launches and market deployments with internal departments and external partners.\nMonitor program execution and identify operational gaps, risks, dependencies, and opportunities for improvement.\nSupport the Director of Direct Sales with strategic initiatives designed to expand and strengthen the Direct Sales Channel.\nMaintain visibility into program priorities, deliverables, progress, and outstanding action items.\nReseller & Partner Program SupportSupport the operational management of reseller and referral partner programs.\nCoordinate reseller onboarding, market launches, training requirements, system access, and ongoing program support.\nFacilitate regular partner business reviews and assist with performance reporting and follow-up action items.\nMonitor partner sales activity, connects, cancellations, sales quality, ARPU, and other applicable program metrics.\nCoordinate reseller needs and operational requirements with internal stakeholders.\nHelp identify program opportunities that support additional market penetration and customer acquisition.\nSales Operations & Performance AnalyticsDevelop and maintain reporting used to measure Direct Sales program performance.\nTrack sales activity, connects, cancellations, conversion, ARPU, productivity, and other key performance indicators.\nAnalyze program results and identify trends, opportunities, and areas requiring additional attention.\nAssist with sales forecasting, market planning, deployment planning, and performance reporting.\nPrepare program updates, executive summaries, business reviews, and recommendations for Direct Sales leadership.\nMaintain accurate program documentation and reporting to support business decisions.\nMDU, EMA & NEMA Program ManagementCoordinate Direct Sales activities associated with MDU, EMA, and NEMA programs and agreements.\nTrack properties, opportunities, program requirements, deployment status, sales activity, and results.\nCoordinate with internal stakeholders to support successful program implementation and ongoing execution.\nIdentify operational barriers affecting customer acquisition within participating properties or programs.\nSupport initiatives designed to increase penetration and customer acquisition within existing programs and properties.\nCross-Functional CoordinationServe as a liaison between Direct Sales and internal departments supporting sales execution.\nCoordinate with Operations, Marketing, Construction, Customer Care, Finance, and other stakeholders on program requirements and deliverables.\nFacilitate communication and follow-up on issues affecting Direct Sales programs, reseller partners, field representatives, or customers.\nCoordinate market readiness activities and help ensure sales programs are aligned with operational capabilities.\nMaintain clear accountability for program action items, dependencies, and deliverables.\nProcess Improvement & Operational ExcellenceEvaluate Direct Sales workflows and recommend opportunities to improve efficiency, scalability, and consistency.\nDevelop and maintain standard operating procedures, program guidelines, job aids, and other operational documentation.\nSupport improvements to order processes, reporting, reseller workflows, market launches, and customer experience.\nHelp establish standardized processes and controls across Direct Sales programs.\nPartner with internal stakeholders to implement process changes and monitor results.\nIdentify recurring operational issues and coordinate sustainable solutions rather than relying solely on individual issue resolution.\nCustomer & Partner Escalation CoordinationCoordinate complex customer, reseller, and program-related escalations requiring cross-functional involvement.\nEnsure appropriate stakeholders are engaged and action items are clearly documented and tracked through resolution.\nIdentify recurring escalation trends and recommend process improvements that address root causes.\nMaintain communication with appropriate stakeholders throughout the resolution process.\nProgram Governance & ComplianceSupport adherence to established Direct Sales policies, processes, contractual requirements, and sales quality standards.\nAssist with monitoring program compliance and identifying areas requiring corrective action or process improvement.\nMaintain program documentation and records necessary to support consistent execution.\nPartner with appropriate stakeholders to address compliance, sales quality, and process concerns.\nQualificationsRequired Qualifications\nBachelor’s degree in Business, Sales, Marketing, Operations, Project Management, or a related field, or equivalent professional experience.\n2+ years of experience in program management, Direct sales operations, channel management, business operations, telecommunications, or a related field.\nDemonstrated ability to coordinate multiple initiatives involving cross-functional stakeholders.\nStrong analytical, organizational, and reporting capabilities.\nAbility to translate business objectives into structured plans, processes, and measurable deliverables.\nExcellent written and verbal communication, presentation, and relationship-management skills.\nExperience coordinating issue resolution across multiple departments.\nStrong attention to detail with the ability to manage competing priorities.\nProficiency with Microsoft Office Suite, CRM platforms, and business/sales reporting tools.\nAbility to travel as required to support Direct Sales programs and market initiatives.\nBilingual is not required but preferred\nPreferred QualificationsExperience supporting reseller, channel, referral, or indirect sales programs.\nCustomer Service, Customer Experience, and Quality Control\nTelecommunications, broadband, cable, or related industry experience.\nExperience supporting Door-to-Door sales programs.\nExperience with MDU, EMA, NEMA, or property-based sales programs.\nExperience developing operational processes, program documentation, reporting, dashboards, or standard operating procedures.\nExperience coordinating geographically dispersed sales programs or market launches.\nCore CompetenciesProgram and project management\nCross-functional collaboration\nStrategic execution\nProcess development and improvement\nData analysis and reporting\nPartner relationship management\nOrganizational effectiveness\nProblem solving\nWritten and verbal communication\nAttention to detail\nAccountability and follow-through\nContinuous improvement\n Physical Requirements & Work EnvironmentAbility to travel to assigned markets as business needs require.\nAbility to conduct field visits, market reviews, reseller meetings, and cross-functional meetings.\nAbility to work effectively in remote, office, and field environments.\nOccasional evening or weekend work may be required based on business needs.\nValid Driver’s License.\nVyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.","description_format":"text","description_chars":8773,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United 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