{"id":923325,"url":"https://alion.io/job/w-s-badger-company-investigations-coordinator","title":"Investigations Coordinator","company":{"id":7787,"name":"W.S. Badger Company","domain":"badgerbalm.com","url":"https://alion.io/company/w-s-badger-company","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-09-24T08:37:16Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Job Description:\nThe Investigations Coordinator supports the Badger Mission and Principles as a member of the Quality Unit. They are responsible for supporting investigation activities within the QMS, including deviations, non-conformances, out-of-specification (OOS) events, CAPA, and complaints. They also support the full quality system as a collaborative member of the Quality Unit.\nEssential Responsibilities\nComplaints\nOwn and manage the complaint lifecycle, including intake, investigation, documentation, and closure \nEnsure complaint investigations are completed in a timely, thorough, and compliant manner in accordance with internal procedures and regulatory expectations \nInitiation and disposition of complaint investigations, identifying complaints that require urgent attention \nEntry, review, and tracking of complaints in the QMS \nWeekly reporting and trend analysis of complaints \nCoordinate with Customer Service to ensure complaints are reported in accordance with regulatory requirements \nCreate annual complaint reports with trend analysis \nInvestigation Support\nPartner with the Deviations Specialist to support investigation progress, documentation quality, and timely closure of records \nSupport deviation (DEV), non-conformance (NCM), out of specification (OOS), and Corrective and Preventive Actions (CAPA) investigations, including entering records, maintaining documentation, and tracking timelines \nAssist with investigation activities, including evidence gathering, document review, and timeline development \nWork with QA, Operations, and QC to support identification of root cause and proposed CAPAs through interviews and use of structured tools (e.g., 5 Whys, Fishbone) as appropriate \nSupport investigation-related sampling and inspection activities, including ANSI-based sampling plans or 100% inspection, as required \nDocument inspection and investigation results clearly and accurately in accordance with GDP requirements \nFollow up on assigned actions to support timely closure of investigations \nSupport trending and data collection for deviations, complaints, and Annual Product Review, as needed \nQA Operations & Backup Support\nBack up QA core daily functions, including batch record review and issuance as needed \nSupport internal audits, external audits, and regulatory inspections by providing records and responses \nAssist in updating and reviewing SOPs, templates, and guidance documents related to investigations and quality systems, as needed \nServe as a collaborative QA partner to Manufacturing, QC, Warehouse, and other departments\nPay range $22.00 - $25.00 an hour; salary is commensurate to experience.\nRequirements\nEducation & Experience\n1+ year of experience in a Quality Assurance or related role in a regulated environment preferred\n High school diploma or equivalent required; bachelor's degree in biology, chemistry, microbiology, or related science field, preferred\nExperience supporting investigations through evidence gathering, document review, and clear, objective documentation \nFamiliarity with GDP and quality/compliance principles; ability to learn and apply site-specific procedures \nExperience using electronic systems for quality event tracking and reporting (e.g., QMS, ERP systems) preferred \nSkills\nExcellent attention to detail and ability to produce clear, accurate documentation suitable for audit/inspection review \nStrong organizational skills; able to manage multiple tasks while maintaining timelines and follow-through \nEffective communicator able to work with cross-functional teams to collect information and support investigations \nProficient in Microsoft Office and comfortable working in QMS platforms, ERP systems, and data tracking tools \nWorks well with routine structure and deadlines; able to balance desk-based work with time on the production floor as needed \nPhysical Requirements:\nPhysical requirements for the job include but are not limited to prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Employees should be able to perform the essential functions of the job with or without reasonable accommodations.\nEEO Statement:\nW.S. Badger Company, Inc. is an equal opportunity employer, dedicated to the policy of nondiscrimination in employment on any basis including race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, marital status, hair texture or types, or other non-merit-based factors.\nBenefits\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)\nFamily Leave (Maternity, Paternity)\nShort Term & Long Term Disability\nWellness Resources","description_format":"text","description_chars":4895,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Cosmetics & Makeup","Personal Care"],"lifecycle":[{"event":"open","at":"2026-09-15T03:32:03Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.696,"p_room":0.9,"age_days":10,"expected_fill_days":20,"reasons":["conf:1","win:mid"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/w-s-badger-company-investigations-coordinator","json_url":"https://alion.io/job/w-s-badger-company-investigations-coordinator.json","meta":{"generated_at":"2026-09-24T09:06:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}