IT support Officer

• Provide daily technical support and troubleshoot hardware/software issues.
• Install, configure, and maintain computers, printers, projectors, and smart boards.
• Support school networks, email, Microsoft 365, and educational systems.
• Maintain IT equipment, software, and asset records.
• Assist with classroom technology, exams, and school events.
• Ensure basic cybersecurity, data protection, and regular system updates.
• Manage and follow up on IT support requests and incidents.
• Coordinate with external IT vendors when required.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field.
• 1-3 years of IT support experience; school experience is preferred.
• Good knowledge of Windows, Microsoft 365, hardware, and basic networking.
• Strong troubleshooting, communication, and customer-service skills.
• Ability to work under pressure and support users professionally.