{"id":2458726,"url":"https://alion.io/job/wabtec-application-engineer-customer-service-cpt-mwd","title":"Application Engineer Customer Service CPT (m/w/d)","company":{"id":3350,"name":"Wabtec","domain":"wabteccorp.com","url":"https://alion.io/company/wabtec","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":80,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Schüttorf, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T09:57:44Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-21T09:26:27Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Die Position verbindet die technische Fehleranalyse und Lösungsentwicklung mit weltweiten Serviceeinsätzen. Zu den Schwerpunkten zählen die Analyse komplexer Software-, Steuerungs- und Systemprobleme, die Entwicklung nachhaltiger Lösungen sowie der Remote- und Vor-Ort-Support für Kunden und Serviceteams. Gemeinsam mit Service und Engineering wird die Anlagenverfügbarkeit verbessert und der Aufbau eines spezialisierten Technical-Solutions-Bereichs im Customer Service mitgestaltet.\nIn dieser Position sind Sie unter anderem für folgende Aufgaben verantwortlich:\nAnalyse, Diagnose und nachhaltige Behebung von Software-, SPS- und Steuerungsproblemen bei installierten Anlagen weltweit\nDurchführung von Root Cause Analysen sowie Entwicklung und Umsetzung geeigneter Korrektur- und Präventionsmaßnahmen\nTechnischer Support für Kunden, Servicetechniker und interne Fachabteilungen bei komplexen Störungen und Anlagenstillständen\nRemote- und Vor-Ort-Unterstützung bei der Fehlersuche und Inbetriebnahme von Anlagen\nOptimierung bestehender Software- und Steuerungslösungen zur Verbesserung von Performance, Verfügbarkeit und Zuverlässigkeit\nProgrammierung von SPS-Steuerungen\nAnpassung und Weiterentwicklung bestehender SPS-Programme zur Behebung von Fehlern und zur Umsetzung von Kundenanforderungen\nUnterstützung bei Schulungen und Wissensvermittlung für Mitarbeiter, Serviceorganisationen und Kunden\nAnwendungstechnische (domänenübergreifende) Analyse von Anlagen\nAktive Mitwirkung an der Service Hotline\nFür diese Rolle erfüllen Sie idealerweise folgende fachlichen und persönlichen Anforderungen:\nErfolgreich abgeschlossene technische Berufsausbildung mit Weiterbildung zum Techniker im Bereich Elektrotechnik, Automatisierungstechnik oder einer vergleichbaren Fachrichtung.\nMehrjährige einschlägige Berufserfahrung im Bereich Automatisierungs-, Steuerungs- oder Anlagentechnik\nFundierte Kenntnisse in der SPS-Programmierung und -Diagnose (z. B. Siemens Step7, TIA Portal, Codesys, ABB oder vergleichbare Systeme)\nAusgeprägte Fähigkeit, sich schnell in bestehende und unbekannte Anlagen, Steuerungen und Softwarearchitekturen einzuarbeiten sowie komplexe technische Zusammenhänge zu analysieren\nErfahrung in der systematischen Fehleranalyse, Ursachenfindung und nachhaltigen Behebung von Störungen an laufenden Anlagen\nKenntnisse im Umgang mit Frequenzumrichtern, Antriebssystemen und deren Parametrierung\nHohes Maß an Eigeninitiative, Problemlösungskompetenz und technischer Entscheidungssicherheit\nDurchsetzungsstärke, Belastbarkeit und ausgeprägte Hands-on-Mentalität auch in anspruchsvollen Situationen\nSehr gute Deutsch- und Englischkenntnisse in Wort und Schrift\nNationale und internationale Reisebereitschaft sowie Flexibilität hinsichtlich gelegentlicher Einsätze außerhalb der regulären Arbeitszeiten\nFührerschein Klasse B\nWhat could you accomplish in a place that puts People First?\nAt Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.\nIf you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.\nWho are we?\nWabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together - are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.\nOur global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.\nCulture powers us and the possibilities.\nWe believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.\nWe’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.\nNeed accommodation? 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