{"id":1155180,"url":"https://alion.io/job/wabtec-corporation-area-technical-support-manager-3","title":"Area Technical Support Manager","company":{"id":3350,"name":"Wabtec","domain":"wabteccorp.com","url":"https://alion.io/company/wabtec","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":81,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Antofagasta, Chile"],"countries":["CL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3027},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Assembly","optional":false}],"status":"closed","first_seen_at":"2026-09-22T22:41:07Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-30T06:01:24Z","board_verified":false,"closed_at":"2026-09-30T06:01:24Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Who will you be working with?\nYou will work closely with the Global Mining Service organization, OHV Engineering teams, OEM partners, distributors, mining customers, warranty teams, and product support specialists. This role requires frequent collaboration with cross-functional stakeholders to ensure reliability, performance, and continuous improvement of Wabtec OHV Drive Systems throughout the assigned region.\nHow will you make a difference?\nAs a member of the Mining Services division, you will be responsible for providing technical leadership and field support for Wabtec OHV Drive Systems across Chile and other assigned territories. You will oversee commissioning activities, troubleshoot technical issues, support warranty investigations, and ensure customers receive timely and effective service solutions. This role serves as a critical link between customers, OEMs, distributors, and Wabtec engineering teams by identifying issues, driving corrective actions, and improving overall equipment reliability and performance. You will also monitor fleet performance, and contribute to continuous improvement initiatives that strengthen customer satisfaction and operational excellence.\nWhat do we want to know about you?\nBachelor’s degree in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Automation & Control Engineering, or related discipline with a minimum of 3 years of experience supporting mining trucks drive systems; or\nTechnical degree, diploma, or equivalent qualification in Mechanical, Electrical, Electronics, or Automation & Control disciplines with a minimum of 5 years of relevant field service, technical, or engineering experience involving supporting mining trucks drive systems.\nExperience with mining truck drive systems equipment design, validation, testing, commissioning, and field support.\nStrong technical troubleshooting skills and experience using engineering software, diagnostic tools, and business systems.\nExcellent communication, interpersonal, collaboration, and leadership skills.\nAbility to travel domestically and internationally up to 80% of the time.\nExperience working in active mining environments, including high-altitude operations.\nEnglish proficiency preferred.\nWhat will your typical day look like?\nPerform commissioning and startup activities for newly installed OHV Drive Systems following Wabtec Vehicle Test Instructions (VTIs).\nDiagnose and troubleshoot technical issues through onsite inspections, remote support, and system data analysis.\nMonitor OHV fleet performance, identify root causes of failures, and coordinate corrective actions with engineering and product teams.\nSubmit field reports, commissioning reports, and technical findings through Salesforce, ServiceMax, and other approved systems.\nReview warranty claims, provide technical assessments, and support failure investigations and component teardown activities.\nCoordinate return shipments of RMA components for factory analysis and resolution.\nParticipate in NPI programs and provide field support for new product introductions.\nDevelop and maintain strong relationships with customers, OEMs, distributors, and internal stakeholders.\nParticipate in customer meetings, fleet reviews, biweekly OEM meetings, monthly ASM updates, and other required business reviews.\nPromote safety, regulatory compliance, One Wabtec culture, and continuous improvement initiatives throughout the assigned territory.\nWork Environment\nAbility to travel domestically and internationally up to 80% of the time.\nAbility to safely perform work in active mining environments while complying with all customer and site safety requirements.\nHybrid work environment requiring a combination of remote work and onsite presence based on business needs.\nPosition may require work at high-altitude mining operations up to 5,500 meters (18,000 feet) above sea level and compliance with site-specific occupational health requirements.\nKey Competencies\nRegulatory Compliance & Safety Leadership\nCustomer Issue Resolution & Escalation Management\nData Analysis & Performance Monitoring\nCross-Functional Collaboration\nWarranty Evaluation & Failure Analysis\nTechnical Troubleshooting & Diagnostics\nProject Coordination & Stakeholder Management\nProcess Improvement & Operational Excellence\nCustomer Relationship Management\nMarket and Competitive Awareness\nRelocation assistance may be provided if eligibility requirements are met.\n What could you accomplish in a place that puts People First?\nAt Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.\nIf you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.\nWho are we?\nWabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together - are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.\nOur global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.\nCulture powers us and the possibilities.\nWe believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.\nWe’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.\nNeed accommodation? Just let us know - we’ve got you.","description_format":"text","description_chars":6251,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":["Hybrid work","Relocation assistance"],"hiring_locations":[{"name":"Chile","iso":"CL","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Transportation & Logistics"],"lifecycle":[{"event":"open","at":"2026-09-23T19:59:45Z"},{"event":"close","at":"2026-09-30T06:01:24Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/wabtec-corporation-area-technical-support-manager-3","json_url":"https://alion.io/job/wabtec-corporation-area-technical-support-manager-3.json","meta":{"generated_at":"2026-10-15T08:05:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12387,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3350},"rest":"https://alion.io/mcp/rest/get_company?id=3350"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwabtec-corporation-area-technical-support-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwabtec-corporation-area-technical-support-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwabtec-corporation-area-technical-support-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wabtec-corporation-area-technical-support-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwabtec-corporation-area-technical-support-manager-3"}]}