{"id":4146058,"url":"https://alion.io/job/wabtec-customer-service-manager","title":"Customer Service Manager","company":{"id":3350,"name":"Wabtec","domain":"wabteccorp.com","url":"https://alion.io/company/wabtec","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":82,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T03:31:09Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T07:09:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"What are we offering you?\nPermanent role with generous bonus plan \nRewards & Recognition Program \nPaid Birthday Leave \nDiscounted health insurance with Medibank \nNovated Leasing options \nLifestyle discounts with1000+ retailers such as Woolworths, Coles, Avis, JB Hifi, The Good Guys etc \nWho will you be working with? L&M Radiator is a global designer, manufacturer, and distributor of MESABI cooling and heat transfer solutions that are custom-made for heavy equipment in the mining, oil, gas, construction and heavy industrial industries.\nLearn more about our business here - MESABI\nWhere is the position located? Welshpool, WA\nHow will you make a difference? The Customer Service Manager is responsible for leading and supporting the customer service team to ensure efficient and effective delivery of services. The role provides support to the sales team and manages all customer interactions related to product, pricing, availability, quotations, and purchase orders. This role also manages the MESABI product range, including assessment, quotation, and coordination of repair and replacement work, while ensuring compliance with Australian workplace standards and legislation.\nWhat will your typical day look like?\nLead, coach and develop the customer service team.\nOversee customer enquiries, quotations, orders, warranty claims and complaint resolution.\nSupport customer accounts and support commercial negotiations.\nCoordinate order fulfilment with production, warehouse and logistics teams.\nInterdepartmental collaboration to meet quality expectations.\nMonitor service performance, order accuracy and customer satisfaction KPIs.\nProvide insights to senior leadership on service trends, customer risks and improvement opportunities.\nPresenting reports at executive or site leadership level.\nInfluencing decision-making on operational or product changes.\nDrive continuous improvement initiatives to enhance customer service delivery.\nEnsure compliance with Australian Consumer Law, quality standards and company procedures.\nManage the MESABI product range, including repair and replacement coordination.\nWhat do we want to know about you?\nProven leadership experience in customer service management.\nManufacturing, industrial, engineering or technical product experience preferred.\nStrong understanding of customer service, quoting and order management processes.\nExcellent communication, problem-solving and stakeholder management skills.\nAbility to manage competing priorities in a fast-paced environment.\nExperience using ERP systems and reporting on service performance metrics.\nApplicants must have current working rights in Australia. Please note that visa sponsorship is not available for this position.\nSuccessful candidates will be required to complete background and criminal history check.\nWe thank all applicants for their interest; each application will receive a response.\nWe do not accept unsolicited contact from recruitment agencies.\n What could you accomplish in a place that puts People First?\nAt Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.\nIf you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.\nWho are we?\nWabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together - are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.\nOur global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.\nCulture powers us and the possibilities.\nWe believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.\nWe’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.\nNeed accommodation? 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