{"id":4046376,"url":"https://alion.io/job/wabtec-technical-specialist-4","title":"Technical Specialist","company":{"id":3350,"name":"Wabtec","domain":"wabteccorp.com","url":"https://alion.io/company/wabtec","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":82,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norcross, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":68900,"max":98200,"currency":"USD","period":"year","gross":null,"usd_annual":98200},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-11-10T20:05:23Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T19:51:48Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Technical Specialist is a hands-on technical role responsible for supporting the installation, commissioning, operation, and maintenance of Digital Mine Systems solutions across North America.\nThis position serves as the primary technical escalation point for complex customer and field issues, providing advanced troubleshooting across hardware, software, networking, and system integration environments. The successful candidate will work closely with customers, installation partners, field service personnel, and engineering teams to diagnose issues, identify root causes, and implement effective solutions.\nThe role requires a technically strong individual capable of determining whether issues originate from installation practices, system configuration, software performance, networking, hardware, or product design, and coordinating with engineering teams when further investigation is required.\nIn addition to technical support activities, the Technical Specialist will deliver training and technical guidance to customers, partners, and internal teams to improve competency, system performance, and customer success.\nKey Responsibilities\nTechnical Support & Troubleshooting\nProvide advanced technical support during installation, commissioning, and operational phases of customer deployments.\nTroubleshoot and resolve hardware, software, networking, configuration, and integration-related issues.\nAct as the primary escalation point for complex technical issues that cannot be resolved by frontline support teams.\nAnalyze system logs, diagnostics, and performance data to identify root causes and corrective actions.\nSupport critical issue resolution and system recovery activities to minimize customer downtime.\nAssist customers and field personnel with technical investigations and problem resolution.\nValidate system performance following installation, upgrades, repairs, and maintenance activities.\nField Engineering & Commissioning Support\nProvide onsite and remote support for system commissioning, testing, and acceptance activities.\nConduct technical assessments of installations to ensure compliance with deployment standards and best practices.\nVerify proper system configuration, connectivity, and functionality prior to customer handover.\nSupport deployment activities for new products, software releases, and system upgrades.\nProvide technical expertise during complex customer implementations and field investigations.\nEngineering Liaison\nAct as the technical interface between customers, operations teams, and product engineering.\nGather, document, and communicate technical findings to support engineering investigations.\nReproduce and validate field-reported software and system issues where possible.\nAssist engineering teams in diagnosing and resolving product-related defects.\nValidate software updates, firmware releases, and engineering fixes in operational environments.\nProvide practical field feedback on system performance, reliability, and usability.\nTraining & Technical Enablement\nDeliver technical training for customers, installation partners, and internal personnel.\nProvide hands-on coaching during installations, commissioning, and troubleshooting activities.\nSupport the onboarding and development of new technicians and support personnel.\nConduct refresher training and technical workshops to improve operational capability.\nAssist with the development and delivery of training materials, user guides, and technical documentation.\nDocumentation & Reporting\nMaintain accurate records of technical investigations, customer issues, and resolutions.\nDocument troubleshooting activities and corrective actions within company systems.\nProvide clear technical reports and recommendations following site visits and major investigations.\nContribute to lessons learned and continuous improvement activities as required.\nProject and Program Support\nProvide technical input to project and program planning, including deployment requirements, readiness assessments, and delivery schedules.\nWork with project and program delivery teams to coordinate technical activities across installations, commissioning, upgrades, and customer handover.\nIdentify and communicate technical risks, issues, and dependencies that may affect delivery milestones, escalating concerns to the project or program lead.\nSupport acceptance activities, progress reporting, and the transition from project delivery to ongoing service and support.\nRequired Qualifications\nMinimum 2 years of experience in Field Technical Support, Technology Specialist, or a similar technical role.\nDemonstrated experience supporting complex hardware and software systems in operational environments.\nStrong troubleshooting and root cause analysis capability.\nExperience diagnosing software, networking, and system integration issues.\nUnderstanding of IP networking, remote communications, VPNs, and system connectivity.\nAbility to interpret diagnostic logs, system reports, and technical data.\nStrong communication skills with the ability to engage effectively with customers, technicians, and engineering teams.\nAbility to work independently and manage multiple technical priorities.\nValid driver's license and ability to travel extensively.\nAgile and able to perform physical labour, including working in/on and near heavy equipment, installation of wiring and components in tight areas, work at heights, extreme weather, underground, etc.\nTravel Requirements\nUp to 50% travel throughout North America.\nOccasional international travel for training, development, and collaboration with global teams.\nOur job titles may span more than one career level. The salary rate for this role is currently $68900-98200 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.\nWhat could you accomplish in a place that puts People First?\nAt Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.\nIf you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.\nWho are we?\nWabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together - are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.\nOur global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.\nCulture powers us and the possibilities.\nWe believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.\nWe’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.\nNeed accommodation? Just let us know - we’ve got you.","description_format":"text","description_chars":7987,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Rail Transport","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-11T00:07:16Z"}],"visa":[{"country":"US","licensed_sponsor":false,"adverts_offering_sponsorship_24m":9,"sanctioned_now":false,"evidence":"Offered visa sponsorship in 9 of its adverts here in 24 months","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:0","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":98200,"is_top_pay":true},"html_url":"https://alion.io/job/wabtec-technical-specialist-4","json_url":"https://alion.io/job/wabtec-technical-specialist-4.json","meta":{"generated_at":"2026-11-11T23:24:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46575,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3350},"rest":"https://alion.io/mcp/rest/get_company?id=3350"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwabtec-technical-specialist-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwabtec-technical-specialist-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwabtec-technical-specialist-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wabtec-technical-specialist-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwabtec-technical-specialist-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4046376}},{"tool":"search_jobs","arguments":{"company":"wabteccorp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4046376},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}