{"id":1159704,"url":"https://alion.io/job/wachter-it-help-desk","title":"IT Help Desk","company":{"id":684636,"name":"Wachter","domain":"wachter.com","url":"https://alion.io/company/wachter","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":60,"open_postings":140,"ghost_share":0.671,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lenexa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"Copilot Studio","optional":true}],"status":"live","first_seen_at":"2026-09-23T16:30:51Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-28T02:16:04Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":3},"description":"Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!\nWe are seeking a tech-savvy skilled problem solver for our IT Help Desk.\nIn this role, you’ll be the go-to expert for everything from troubleshooting Windows, macOS, and Linux systems to managing our mobile devices and office hardware. Whether you’re resolving a complex software glitch or setting up a new workstation, your goal will be to provide seamless on-site and remote support with a heavy focus on efficiency and great customer service.\nIf you have a knack for independent problem-solving and a solid background in corporate IT-especially with Microsoft 365 and ticketing systems like ServiceNow-we’d love to meet you.\nBenefits Package: Company Paid!\nMedical, Dental, Prescription & Vision Benefits\n\nLife, AD&D, and LTD insurance\n\nPaid Vacation and Holidays\n\nCompany-Matched 401(k) and IRA Retirement Savings.\n\nWhat you will be doing:\nProvide on-site and remote IT support for internal employee PCs, Macs, printers, mobile phones, and other office devices.\nTroubleshoot and resolve hardware and software issues efficiently on Windows, Mac, and Linux platforms.\nAssist users with cloud-based and locally installed applications such as Microsoft 365 applications.\n\nPerform day-to-day identity and device administration in Microsoft Entra ID and Intune\nAccount and group management\n\nMFA and password resets\n\nLicense assignment\n\nDevice enrollment\n\nCompliance\n\nSupport employees in their use of approved AI tools such as Claude and Microsoft Copilot, including access provisioning, basic troubleshooting, and helping users apply them to everyday work.\nManage ticket queue and resolve service tickets in a timely manner.\nCollaborate with the larger IT team and stakeholders for escalations and issue resolution.\nEnsure IT policies and best practices are followed.\nPerform routine maintenance and updates on IT equipment.\nMaintain accurate records of IT assets and support activities.\n\nWhat we are looking for:\nProven experience in IT support, preferably in a corporate environment.\nStrong knowledge of Windows, macOS, and Linux operating systems.\nProficiency with installing Microsoft 365 applications and troubleshooting.\nWorking knowledge of Microsoft Entra ID (Azure AD) and the Microsoft cloud ecosystem; experience with Intune or Azure administration is a plus.\nExperience with printers, mobile phones, and other office technology.\nFamiliarity with IT ticketing systems (ServiceNow experience is a plus).\nHands-on experience with AI assistants such as Claude or Microsoft Copilot is a plus; exposure to Copilot Studio, agent building, or automation is a strong plus.\nExcellent problem-solving skills and ability to work independently.\nStrong communication skills and customer service orientation.\nMust be able to occasionally lift up to 50 pounds.\nOccasional after-hours / on-call work may be required.\n\nIndustry standard certifications are a plus (CompTIA, Microsoft, Cisco, etc.).","description_format":"text","description_chars":2996,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Pro AV & Digital Signage","Systems Integrators","Video Surveillance","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-09-23T23:10:59Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-27T05:45:00Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/wachter-it-help-desk","json_url":"https://alion.io/job/wachter-it-help-desk.json","meta":{"generated_at":"2026-09-28T02:51:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1679,"day_limit":5000,"remaining_today":3321,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}